Contact Center Representative

Contact Center Representative

Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.

We are seeking personable, customer-service oriented professionals to join our Parking Office Team as a Contact Center Representative. This position will help assist all hospital employees, patients, and visitors with parking needs. This is a fun, fast-paced, and team-oriented atmosphere, executing all functions and duties of the Parking Contact Center.

Shift: Saturday and Sunday 8:00 AM - 4:00 PM

Responsibilities

• Promote and maintain a positive office atmosphere.
• Use tact and professionalism to verbally answer Contact Center phone lines and intercom systems.
• Provide information and answer questions to customers regarding hospital campus parking, valet services, shuttle services, event parking, validations, directions, etc.
• Assist customers in real-time with their parking transaction/experience by phone or intercom system.
• Complete quality checklists/Shift report.
• Collaborate with other office staff on office operations and projects.

Your Success in this role will be measured by:

• Call Quality
• Process Completion Quality
• Client Satisfaction

Benefits

• $17.00/hr.
• PTO Accrual
• Rewarding and fun work environment
• Opportunities for advancement

Requirements

• High school diploma/GED.
• Associate or bachelor's degree, preferred.
• 1-2 yr. minimum previous customer service experience, preferably in an office setting.
• Previous dispatch experience, preferred.
• Comfortable speaking to customers by phone and intercom systems.
• Basic to intermediate computer and technology skills: email, web browser, Microsoft Office Products, etc.
• Comfortable using standard office equipment.
• High standard of integrity; responsible, reliable, and professional.
• Positive attitude, flexible, able to adapt to changing situations in office environment.
• Able to read, write, comprehend, and converse in the English language.
• Able to sit for extended periods of time (approximately 90% of the workday at times).
• Work on computer and keyboard for extended periods of time (approximately 90% of workday at times).