Operations Analyst

Operations Analyst

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Operations Analyst

Location

To Be Determined, Jacksonville, FL

Job Type

Civil Service

Job Number

2026-07254

Department

DOWNTOWN INVESTMENT AUTHORITY

Opening Date

08/25/2026

Closing Date

9/7/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Job Description

The Downtown Investment Authority Department is actively seeking an Operations Analyst.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition, health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is professional work in researching and evaluating operational processes and procedures; and proposing and implementing changes to improve efficiency within the unit. The work requires knowledge of policies and regulations governing the operation and business processes, practices, theories and principles which is usually through a combination of education, training and considerable experience. May assign, oversee and monitor the work of others. Contacts require skills in understanding and influencing people and are important in identifying needs and resolving problems. The work is covered by substantially diversified techniques, methods, practices and procedures and involves a variety of situations requiring independent judgment. The work is performed primarily in an office environment and includes field visits to work sites. Operates standard office equipment such as a personal computer. The physical demands are minimal and may require lifting and moving light objects. The work is performed under limited supervision subject to practices and procedures covered by precedents or well-defined policy and are reviewed, usually after the fact, in terms of quality, timeliness, and adherence to methods, standards, and policies.

Examples of Work

• Develops, evaluates, monitors, and implements quality assurance processes and programs.

• Studies, reviews and analyzes functional activities, operations and methods of support and makes recommendations to improve processes.

• Analyzes, tracks, recommends, and markets strategies to increase streams of revenue and productivity.

• Research, compiles data, conducts special studies, and prepares written reports and correspondence.

• Identifies and initiates innovative solutions to customer requests for service.

• Provides technical assistance and training to personnel regarding ways to improve operations and automate processes and resolves related problems.

• Collaborates with all functional business units within unit to achieve strategic, tactical, and project goals.

• Develops effective reporting tools for the business unit using databases, spreadsheets, presentations, and word processing software.

• Oversees the City’s Micromobility program by coordinating with e-scooter/e-bike vendors, including creating reports on program utilization and performance to monitor trends and identify opportunities for improvement.

• Ensures vendors remain in compliance with all contractual requirements and operational guidelines.

• Identifies areas for program expansion and prepares recommendations for the Public Parking Officer.

• Assists in finance, accounting, auditing and budget related activities including preparing the Enterprise Fund’s budget.

• Responsible for all major purchases, preparing and monitoring contracts for the Public Parking Office.

• Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.

• Demonstrates proficiency in the City of Jacksonville’s competencies.

• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of the department's operation methods, rules, regulations and procedures.

• Knowledge of relational data base applications.

• Knowledge of research and statistical methods and techniques.

• Knowledge of customer service standards, practices, and procedures.

• Ability to develop and maintain various analyses and reporting tools

• Ability to interpret audit work and recommend appropriate levels of audit coverage for various units.

• Ability to research and compile data, conduct special studies, and prepare written reports and correspondence.

• Ability to analyze, track, recommend, and market strategies to increase revenue and productivity.

• Ability to interpret and administer laws, rules, and regulations.

• Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software.

• Ability to provide technical guidance and instruction to staff and customers.

• Ability to develop and deliver effective presentations to groups of people on various topics.

• Depending on assignment, must have ability to travel between various locations to meet the assignments of the position.

Open Requirements/Supplemental Information

• Five years of education and/or professional experience in operational or business systems analysis, or related area which must include at least one year of experience in developing, monitoring, evaluating, and implementing business solution strategies.

LICENSING/CERTIFICATION/REGISTRATION:

• Depending on assignment, a valid driver's license is required prior to appointment and must be maintained during employment in this class.

• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

OTHER REQUIREMENTS:

• The probationary period for this class is six months.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “ View email address on click.appcast.io” a trusted sender . You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: View email address on click.appcast.io

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes

• No

02

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes

• No

03

This position is located in an office and is not a remote position.

• I have read and understand the above statement.

04

If you have a degree, indicate which degree you have and include any major/minor. If basing qualifications on education, a copy of your college transcript is required with your application.

05

Do you have five (5) years of education and/or professional experience in operational or business systems analysis, or related area?

• Yes

• No

06

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

07

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

08

Does your experience include at least one year in developing, monitoring, evaluating, and implementing business solution strategies?

• Yes

• No

09

Provide a detailed description (at least 3-4 complete sentences) of your experience. (Note: This MUST also be listed on your resume/application to receive credit.)

10

Indicate the organization(s) where you gained this experience. (Note: This MUST also be listed on your resume/application to receive credit.)

11

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)

• FL Class B Commercial Driver License (CDL)

• FL Class C Commercial Driver License (CDL)

• FL Class E Driver License

• GA Standard Driver's License

• GA Class A Commercial Driver's License (CDL)

• GA Class B Commercial Driver's License (CDL)

• GA Class C Commercial Driver's License (CDL)

• License from another State.

• Learner Permit

• My license is currently invalid.

• I do not possess any type of Driver's License.

12

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only

• D or H - Employment Purposes

• P or 2 – Probation Interlock Device

• S or I – Other Restriction

• Two or more of these restrictions.

• I have an out of state license.

• None of the above.

13

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes

• No

14

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes

• No

15

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes

• No

16

I consent to the City of Jacksonville using the driver's license information I have provided to access a driver's license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my driver's license.

• No, I do not wish to give consent to the City of Jacksonville to check my driver's license.

• I do not possess a valid driver's license.

17

Provide your full Driver's License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver’s license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

18

If you are requesting veterans preference, you MUST download the appropriate state of Florida form (even if you don't live in Florida) and attach it to your application. FAILURE TO DO SO WILL DELAY YOUR VETERANS PREFERENCE STATUS. Please download the forms at

• Yes, I am claiming veterans preference and I understand that I MUST download the appropriate form and attach it to my application.

• No, I am not claiming veterans preference and this does not apply to me.

19

If basing qualifications on education, a copy of your college transcript is required with your application. College transcripts do not need to be official, but must state your name, the name of the school, type of degree, classes taken, grades received, and date degree was conferred. NOTE: A copy of your diploma does not meet this requirement. Transcripts from colleges outside of the U.S. must be converted to U.S. Standards. If required documents are not provided your application will be considered incomplete and may result in disqualification from the selection process.

• I have read the above statement and understand what is required.

Required Question

Employer

City of Jacksonville

Address

117 W. Duval St. Suite 100 Jacksonville, Florida, 32202

Website

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