Customer Connection Coordinator

Job Description

Job Description

Customer Connection Coordinator Position Overview

The Gerald Auto Group is seeking motivated, professional, and dependable individuals to join our team as Customer Connection Coordinators in Naperville, IL.

This role serves as the first point of contact for customers calling our family of 15 dealerships throughout Chicagoland. As a Customer Connection Coordinator, you will manage a high volume of inbound calls, quickly identify customer needs, and efficiently connect callers with the appropriate dealership department or team member.

This is a fast-paced position that requires strong communication skills, exceptional organization, attention to detail, and the ability to remain calm and professional while handling a large volume of customer interactions throughout the day.

If you thrive in a structured, performance-driven environment and take pride in providing outstanding customer service, we encourage you to apply.

Key Responsibilities

• Professionally answer and manage a high volume of inbound calls for 15 dealership locations.
• Determine customer needs quickly and accurately route calls to the appropriate department or personnel.
• Provide exceptional customer service and create a positive first impression for every caller.
• Navigate multiple software systems, phone platforms, and dealership resources simultaneously.
• Maintain accurate records and notes when required.
• Assist customers with general dealership inquiries and direct them to the appropriate resources.
• Communicate effectively with team members and dealership departments across multiple locations.
• Maintain professionalism, efficiency, and accuracy during peak call volume periods.
• Consistently meet established performance expectations and quality standards.

What We're Looking For

• Strong verbal communication skills with a confident and professional phone presence.
• Excellent organizational and multitasking abilities.
• High attention to detail and accuracy.
• Comfortable using technology, computer systems, and multiple software applications.
• Ability to remain composed and productive in a fast-paced, high-volume environment.
• Strong problem-solving skills and sound judgment.
• Self-motivated with a strong work ethic and positive attitude.
• Reliable attendance and punctuality are essential.
• Previous customer service, call center, receptionist, administrative, or automotive experience is preferred but not required.

Who Succeeds in This Role

The most successful Customer Connection Coordinators are individuals who:

• Enjoy helping customers and solving problems.
• Stay organized even when handling multiple tasks at once.
• Can remain calm under pressure and during busy periods.
• Take ownership of their work and hold themselves accountable.
• Are dependable, reliable, and committed to delivering excellent service every day.
• Want to be part of a growing organization that rewards hard work and performance.

Schedule

Full-time and part-time opportunities available.

Full-time positions require 5 days and 40 hours per week with Monday–Saturday availability.

Office hours:

• Monday–Friday: 7:00 AM – 6:30 PM
• Saturday: 7:00 AM – 3:00 PM

Opportunities for overtime are available.

Flexibility may be available for high-performing team members.

Additional Requirements

• Must be able to pass a background check and drug screening.
• Professional demeanor and reliable attendance are required.
• High school diploma or equivalent required.

Benefits

• Pay range for this position: $17.00 - $19.00 (Exact compensation may vary based on several factors including, but not limited to, skills, experience, and education)
• Available Benefits include medical insurance, with HSA options that include employer contribution to your HSA, Dental Insurance, Vision Insurance, Life Insurance
• Paid Maternity Leave
• PTO after 90 days of employment
• Vacation up to three weeks depending upon years of service
• 401k retirement account with annual lucrative employer match 
• Ancillary supplemental products available

About Us

The Gerald Auto Group has been a trusted name in the Chicagoland automotive industry since the 1930s. Our reputation is built on treating our customers and employees with honesty and respect. When you join our team, you join a family committed to excellence, growth, and long-term success.

We hire, train, promote, and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, or any other classification protected by applicable federal, state, or local laws.

If you are a dependable professional who enjoys helping customers, thrives in a fast-paced environment, and is ready to contribute to a high-performing team, we encourage you to apply today.