Player Services Representative

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill’s Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER. Benefits of being a PID team member… Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members Accrual of Paid Time Off for FT and PT 401k with Company Match – 100% vested at sign up Company Stock Purchase Plan Team Member Engagement Team Member Referral Plan JOB SUMMARY Step into the action! As a vital part of the team, this candidate keeps the excitement going by handling every financial transaction with precision and flair — from cashing out gaming vouchers to exchanging chips for big wins. They ensure every dollar counts (literally!) and make sure all transactions are smooth, secure, and perfectly documented. ESSENTIAL DUTIES AND RESPONSIBILITIES Candidate performs check cashing, customer deposit and withdrawal transactions, makes change for guests, exchange chips, sports vouchers, or gaming vouchers for cash. Candidate will prepare customer jackpots, W2G, W9’s and all other tax forms. Candidate will also service the Table Games Department with all appropriate tax forms. Candidate will issue slot counter checks when assigned to a front window. Candidate will post all information in the casino accounting system. Candidate is accountable for all transactions and balances daily to assure accuracy. Prepares AML entries for compliance. Candidate enrolls new members in the Players’ Club and answers account questions. Must have a thorough knowledge of the point system. Candidate may assist with promotional giveaways. Will accept the occasional donations for charitable promotions. Candidate is accountable for obtaining a cash bank and reconciling sales. Must be knowledgeable on kiosk functions and promotions. Performs other duties as assigned. REQUIRED SKILLS AND ABILITIES QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. LANGUAGE ABILITY Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. MATH ABILITY Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to define problems, collect data, establish facts and draw valid conclusions. COMPUTER SKILLS Must possess intermediate PC skills. Microsoft Office experience required. CERTIFICATES AND LICENSES Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board. EDUCATION AND EXPERIENCE High School Diploma or equivalent. PHYSICAL REQUIREMENTS & WORKING CONDITIONS WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is moderate. Candidate will be exposed to smoke when on the casino floor and in the cage. Candidate must possess good interpersonal skills, be organized, and be able to work in a fast-paced and demanding environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will be required to sit and stand extended periods of time. Employee must have excellent dexterity of hands and fingers to use computers and handle vouchers, cash, and chips. Employee is required to lift and carry up to 30 lbs. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer. #J-18808-Ljbffr