Customer Service Associate II

Job Description

Serve as the primary customer contact for your assigned portfolio of retail accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, problems, order changes, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders, such as but not limited to, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support order processing tasks including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Be a part of growing our relationship with top Retailers, such as The Home Depot, Lowe's, Costco, Ace Hardware, TrueValue, etc. We're looking for someone to help Resideo be our customer's top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.

JOB DUTIES:

• Support customer order and return processing tasks accurately and efficiently.
• Support disrupting payment shortage deductions from customers with appropriate back-up information to receive a repay with regard to assigned portfolio of retail accounts.
• Provide all-encompassing administrative support for assigned portfolio of accounts to ensure all customer needs and expectations are met.

YOU MUST HAVE:

• 2+ years of customer service/account-related experience
• Working knowledge of SAP and/or other computer software programs
• Demonstrated proficiency in all software applications in Microsoft office
• Working knowledge of EDI transactions.
• A keen attention to detail.

WE VALUE:

• The ability to learn quickly.
• Knowledge of Salesforce and High Radius.
• A bias for results and action.
• The ability to work with a team in a collaborative setting.
• A commitment to discovering ways to improve service.
• First Alert and/or Honeywell Home related industry product knowledge

WHAT'S IN IT FOR YOU:

• The opportunity to make a difference and leave an impact with Resideo customers!
• Resideo provides employees with a comprehensive benefits package, including life and health insurance, retirement programs with a company match, life assistance program, accidental death and dismemberment insurance, disability insurance, and vacation & holidays.

About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.

Job Info

• Job Identification 18397
• Job Category Customer Service
• Job Schedule Full time
• Locations 3901 Liberty Street, Aurora, IL, 60504, US 3908 Produce Rd Bldg 21, Louisville, KY, 40218, US 1985 Douglas Drive North, Golden Valley, MN, 55422, US (Hybrid)
• Hiring Salary Range The typical hiring salary for this role, ranges from USD $16.72 to $28.47 per hour but varies by specific work location. Within a range, Resideo determines base pay for an individual based on various factors, including market conditions, skills, and experience.
• Benefits Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.
• US Visa Sponsorship Eligibility This position is not eligible for US visa sponsorship