ELIGIBILITY SUPERVISOR - SES - 60046584

ELIGIBILITY SUPERVISOR - SES - 60046584

This position is for an Economic Self-Sufficiency Specialist Supervisor SES. This position is located in Lee County. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment. The bi-weekly salary range for this position is $1,577.46 - $2,869.69.

The individual occupying this position is responsible for determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

Examples of work performed include: Supervising ESS Staff. Communicating with, motivating, training and evaluating employees' performance; planning and directing their work. Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services. Conducting training and mentoring staff. Planning, evaluating, leading and guiding staff towards continuous quality improvement. Leading their team in such a manner that enhances customer service and the goals of the agency.

Knowledge, skills and abilities include: Excellent people skills. Knowledge of public assistance program objectives and policies. Knowledge of interviewing techniques. Knowledge of methods of compiling, organizing, and analyzing data. Knowledge of applicable mainframe systems and software applications. Excellent skills in operating a personal computer. Ability to supervise people. Ability to coordinate the operations and activities of a unit. Ability to interpret and apply complex information concerning policies and procedures related to ESS programs. Ability to develop and deliver public presentations. Ability to investigate complaints. Ability to meet and deal with the public in a variety of situations. Ability to compose documents involving technical information. Ability to interpret and apply regulation materials. Ability to prioritize and meet deadlines. Ability to establish and maintain effective communication. Ability to communicate effectively both orally and in writing. Ability to apply ethical business practices.

Minimum requirements include: Two years or more of paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service. OR an associate degree or higher from an accredited college or university can substitute for the experience. OR 60 semester hours or 90 quarter hours can substitute for the experience. Plus minimum of two years of processing experience in the Economic Self-Sufficiency Program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II). Must be willing to travel.

Location: FT MYERS, FL, US, 33901