Intake Coordinator

Intake Coordinator

The Intake Coordinator plays a critical role in the admissions process by facilitating new client intakes during daytime intake hours. This position ensures that all required documentation is accurate, provides orientation to clients, and supports staff by assisting with administrative and client care needs when intake sessions are not occurring. The Intake Coordinator helps maintain smooth operations outside of regular business hours and provides coverage for daytime intake as required.

Key responsibilities include serving as the first point of contact for incoming daytime client inquiries, conducting initial screenings and gathering necessary documentation, completing the intake process for all clients admitted on shift, ensuring all paperwork and electronic health record (EHR) documentation is completed accurately, providing orientation and support to clients and families during the admission process, answering the phone while on shift, responding professionally to inquiries, referrals, and client needs, entering intake documentation into the EMR system promptly, ensuring all intake charts from that day comply with facility, state, and federal regulations, maintaining accurate, up-to-date records in the EMR system, assisting with administrative duties such as scanning, filing, or data entry, providing support to residential staff/techs with client needs as assigned, coordinating with nursing, residential staff, and on-call administrators to ensure smooth client transitions, and maintaining professional, courteous communication with referral sources, clients, and staff.

Qualifications include a high school diploma or equivalent required; an associate's or bachelor's degree in human services, psychology, social work, or related field preferred, and 2+ years of experience in behavioral health, substance abuse, or medical admissions preferred. Must maintain a valid driver's license.