Shift Supervisor

The South East Regional Emergency Services Authority is seeking a dedicated, experienced, and service-oriented professional to join our team as a 9-1-1 Dispatch Shift Supervisor. This critical leadership position serves as a first-line supervisor responsible for directing and supporting Emergency Dispatchers assigned to a shift. The Shift Supervisor plays an essential role in ensuring emergency calls are handled professionally, efficiently, and accurately while providing leadership and support to dispatch staff in a high-pressure environment. Key Responsibilities This employee serves as the first-line supervisor directing the work of Emergency Dispatchers assigned to a shift. Efficiently dispatch law enforcement, fire, and EMS units. Provide exceptional customer service during emergency and non-emergency situations. Collaborate with team members to ensure prompt and accurate communication. Promote teamwork, professionalism, accountability, and a positive work environment. See the full job description for additional duties and responsibilities. Work Schedule 12-hour shifts, working 7 days over a 2-week period following completion of training. Every other weekend following completion of training. Compensation & Benefits 2026 Hourly Pay Range: $36.79 – $39.83 We offer a comprehensive benefits package, including: Health, dental, and vision insurance with no employee-paid premiums. Generous vacation, holiday, personal, and sick leave. Defined contribution retirement plan with: 10% employer contribution 5% employee contribution 11% employer contribution after 8 years of service 12% employer contribution after 15 years of service Optional 457 deferred compensation plan. Employee Assistance Program (EAP). Comprehensive paid training. Opportunities for career advancement with multiple roles beyond shift supervisor. Minimum Qualifications Candidates must possess a thorough knowledge of the principles and practices of employee supervision, including: Work planning and organization. Employee scheduling and assignment. Work review and performance evaluation. Employee discipline and corrective action. Training staff in organizational policies, procedures, and operational standards. Effective communication, leadership, and decision-making in a fast-paced emergency services environment. #J-18808-Ljbffr