Regional Mobility Manager

The Southern New Hampshire Planning Commission (SNHPC) is seeking a Regional Mobility Manager to complement our professional planning staff. As a regional planning agency and designated Metropolitan Planning Organization for the greater Manchester, NH region, the SNHPC prepares local and regional plans, and assists member municipalities and partner agencies with transportation, community development, land use, environmental, and public health planning services. The SNHPC also acts as Lead Agency on behalf of the Region 8 Coordinating Council for Community Transportation (RCC) to implement transportation coordination efforts in the Greater Manchester and Greater Derry-Salem areas.

Background

Mobility Management is a transportation strategy that prioritizes customer needs and fulfills those needs through coordination. It is an evolving concept that aims to improve specialized transportation, particularly for older adults, people with disabilities, veterans, and individuals with lower incomes. Mobility Management looks beyond a single transportation service or solution to a “family of services” philosophy that can offer a wider range of options to meet an equally wide array of community demographics and needs. Ultimately, Mobility Management begins with a community vision in which the entire transportation network, including public transit, private operators, cycling and walking, and volunteer driver programs, works together with customers, planners, and stakeholders to deliver coordinated transportation options that best meet the needs of residents within each region of New Hampshire.

The individual chosen to fulfill this role will work closely with other regional and state stakeholders to continue to implement the New Hampshire Mobility Management Network, which will improve the coordination, capacity, accessibility, quality, and sustainability of mobility services statewide with specific focus on Community Transportation in Region 8, which serves the following communities:

Town of Atkinson Town of Derry Town of Plaistow

Town of Auburn Town of Goffstown Town of Raymond

Town of Bedford Town of Hampstead Town of Salem

Town of Candia Town of Hooksett Town of Sandown

Town of Chester Town of Londonderry Town of Weare

Town of Danville City of Manchester Town of Windham

Town of Deerfield Town of New Boston

Education and Experience

Bachelor’s degree in Human Services, Public Health, Transportation Planning, Urban/Regional Planning, or a related field and at least two years of experience in community-based service, transportation, planning, marketing and community outreach, or some combination thereof.

Consideration may be given for a combination of education, training and experience that results in demonstrated competency to perform the work in lieu of the formal education requirement.

Duties and Responsibilities

• Assist the Region 8 RCC and local public transportation providers to develop and implement a customer-centered approach to transportation access and coordination in the region for older adults, low-income, disabled individuals, veterans, and other vulnerable populations.
• Develop relationships with transit-dependent and vulnerable populations in the region to address issues of transportation access.
• Conduct outreach activities in the region to educate and train groups and individuals on how to access and use available transportation services through presentations, 1:1 conversations, and dissemination of user-friendly outreach materials. Systematically document and report on outreach activities.
• Develop new opportunities for coordination and/or expansion of transportation options across municipal and regional boundaries.
• Cultivate multi-agency partnerships that may reduce costs through increased efficiency and effective transportation coordination.
• Assist the Region 8 RCC with developing its organizational infrastructure and capacity to effectively fulfill its mission. Efforts may include strategic planning, communication, and member recruitment and retention.
• Conduct periodic assessments to identify barriers to mobility in the region and propose recommendations to mitigate those barriers.
• Build relationships with state, regional, and local elected officials and community leaders to educate them about the needs, roles, and benefits of regional/local transportation services and coordination.
• Evaluate regional systems and identify opportunities to deploy technology that more efficiently delivers mobility services. Consideration should be given to access and ease of use for customers, ability to integrate with other regional/state systems, and modes of transportation that allow customers to effectively plan trips from start to finish.
• Coordinate with and participate in meetings of the State Coordinating Council for Community Transportation (SCC), Region 8 RCC, and statewide mobility management network.
• Participate in the development of local, regional, and statewide transportation plans, including but not limited to the regional public transportation-human services coordination plan, SCC strategic plan, and the Region 8 RCC strategic plan or workplan.

Knowledge, Skills and Abilities:

• Strong verbal and written communication skills, ability to listen effectively, ability to work in teams, conflict management skills, and consensus-building skills.
• Project management, budgeting, strategic planning, funding/grant research, data collection and analysis, outreach and marketing skills, ability to manage multiple priorities and meet deadlines.
• Strong interpersonal skills, including a positive attitude, a desire to help people, willingness to learn, a focus on customer service, ability to problem solve, ability to work independently and collaboratively, time management skills, creative, out-of-the-box thinking, ability to adapt to ever-changing environments, ability to process complex information and explain it in a simplified format.
• Basic understanding of the role transportation plays in accessing employment opportunities, medical services, and other essential services and the unique challenges faced by persons with disabilities, older adults, veterans, low-income individuals, and other vulnerable populations that may rely on transportation services.
• Strong computer skills, including Microsoft Office, as well as familiarity with updating social media platforms and websites.

Related Skills

• Familiarity with how different transportation modes operate and how they interact.
• Familiarity with how transportation planning is done at federal, state, and/or regional levels.
• Experience conducting training for individuals or agencies.
• Familiarity with technology integration, including various trip planning methods, assistive technology, and trip planning and wayfinding mobile applications.

Other Requirements

This position requires a current, valid driver’s license. The position may require travel throughout the region, occasional long-distance travel, and occasional night meetings.

Supervision Received

Work is performed under the general supervision of the Executive Director and Deputy Executive Director in accordance with the SNHPC’s work programs and policies.

Supervision Exercised

The position does not involve supervision of other staff.

Salary and Benefits

The starting salary range for this position is $52,000 - $62,000 per year DOQ.

The SNHPC offers competitive health and dental insurance benefits and participates in the New Hampshire Retirement System (NHRS) pension plan.

Applying for the Position

Persons interested in applying for the position should submit a cover letter, resume, and three references to:

Aloyo Yen, Office and Finance Administrator

Southern New Hampshire Planning Commission

438 Dubuque Street

Manchester, NH 03102

Application materials should be submitted electronically to ***email_hidden*** with the subject heading “Regional Mobility Manager Position.”

The Southern New Hampshire Planning Commission is an Equal Opportunity Employer. Applicants must be authorized to work lawfully in the United States. If hired, a Form I-9, Employment Eligibility Verification, must be completed at the start of employment. The position is open until filled.