CRM & Communications Specialist

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Requirements

• 3 or more years of experience with Salesforce CRM, including reports, dashboards, objects, fields, and data.

• Proficiency in TargetX Communication Planner for building, scheduling, and maintaining automated email and drip campaigns.

• Experience creating, renewing, and troubleshooting automated campaigns, including audience, scheduling, and delivery issues.

• Experience supporting CRM migration, including documenting campaigns, validating data, and supporting UAT and end-user training.

• Experience with Salesforce Flow, data imports/exports, and CRM integrations with third-party applications.

• Excellent verbal and written communication skills.

Responsibilities

• Create, configure, test, and maintain automated email and drip campaigns using TargetX Communication Planner.

• Build and maintain recipient audiences, filters, scheduling rules, and reusable email templates.

• Diagnose and resolve campaign delivery, audience-selection, personalization, and automation issues.

• Monitor campaign results and perform routine cleanup and archiving of outdated campaigns and templates.

• Inventory and document existing campaigns, audiences, integrations, and dependencies to support CRM migration planning.

• Support campaign migration, data validation, user acceptance testing, and training during the transition to a new CRM.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.