Service Manager

Job Description

Job Description

Salary: $90,000 a year

Job Title:Service Manager

Description:

Worth & Company was founded in 1983, and our guiding principle of standing together strong as an extraordinary team hasestablishedus as one of the most esteemed full service mechanical contractors in the Mid-Atlantic region. We are the preferred contractor for industrial construction across nine states. With a workforce of over 600 employees,cutting-edgetechnology, excellent safety record, positive company culture, and valuable resources, weprovidesignificant advantages to our customers. Ourexpertiseencompasses mechanical (HVAC/Plumbing) construction, design/build projects, designassistance, industrial construction, and maintenance service/repairs. Our state-of-the art prefabrication facilities totalnearly170,000square feetand enable us to offer innovative solutions for any project, ranging from sheet metal fabrication to complete modular systems.

We have officeslocatedin Bucks County, PA, and New Castle, DE. We are thrilled to provide competitive salaries, a paid HSA plan, company events, Employee Stock Ownership Program, and a matching 401k. Diversity and inclusion are integral to our company culture.

A Service Manageris responsible foroverseeing daily service operations, ensuring projects are completed efficiently, on time, and in alignment with company standards. The role includes managing field technicians, coordinating schedules, andmaintainingstrong relationships with clients to support high-quality service delivery. Responsibilities also involvemonitoringperformance, enforcing safety practices, and driving continuous improvement in service processes and customer satisfaction.

Responsibilities:

• Monitor daily operations of the unit

• Act as intermediary between customers and technicians by speaking with customers to understand the work required and with technicians to explain the work and dispatch them to the job site.

• Visit technicians at job sites to see how things are going

• Check with customers toassurethey are satisfied with the work.

• Review serviceticketand getitready for billing.

• Resolve billing and other issues.

• Diagnose,troubleshootand mentor your teaminvarious commercial & industrial HVAC equipment.

• Manage routine maintenance on various commercial & industrial HVAC equipment.

• Order job materials.

• Coordinate with the administrative staff for daily activities.

• Perform special or complicated service activities, including periodic on-call duties, asrequired

Requirements:

• 8-10 years of commercial HVAC service & repair experience

• Ability to travel to various sites across Bucks County.

• Must pass pre-employment background check and drug screen

• Team player with a jump-in-the-ditch mentality

• Strong attention to detail with a commitment to doing things right the first time

Benefits:

• Health Dental, and Vision Insurance

• Employer Paid Short- and Long-Term Disability

• Employer Paid Life Insurance Policy up to $50,000

• Employee Stock Ownership Program

• 401(k) Matching Program

• Referral Bonus Program

• Paid Time Off & Holidays

Equal Opportunity Employer:We are an Equal Opportunity Employer and do not discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.