Sr Manager, Solution Delivery (RapidScale)

Sr Manager, Cloud Engineering

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The Senior Manager, Solution Delivery, leads a team of engineers responsible for consulting, design, architecture, and migration planning for new customer engagements. This role is accountable for driving high-quality, scalable delivery outcomes across complex cloud environments, ensuring alignment to customer objectives, architectural standards, and business priorities.

This leader combines strong technical acumen with strategic thinking, operational discipline, and people leadership to maximize delivery effectiveness in a fast-paced, evolving environment. Success in this role requires the ability to influence across functions, drive execution across multiple concurrent initiatives, and continuously improve delivery processes and customer outcomes.

The Senior Manager, Solution Delivery serves as a key customer advocate throughout the implementation lifecycle, acting as an escalation point for customers, project teams, and engineers. This role ensures a seamless transition from implementation to support, including documentation, customer reviews, and knowledge transfer to enable long-term success.

Primary Responsibilities

• Provide strategic and operational leadership for consultative cloud solution delivery and implementation
• Partner cross-functionally with Sales, Architecture, Support, and Product teams to deliver successful customer outcomes
• Drive standardization, scalability, and continuous improvement across delivery processes and methodologies
• Ensure adherence to architectural standards, security best practices, and product-aligned delivery frameworks
• Oversee department operations, including resource planning, financial performance, and budget accountability
• Lead, develop, and mentor a high-performing team through coaching, performance management, and career development
• Serve as the primary escalation point for customer delivery issues, ensuring timely and effective resolution
• Manage and prioritize multiple concurrent projects and initiatives across diverse customer environments
• Identify opportunities to automate and optimize delivery processes to improve efficiency and consistency
• Maintain awareness of emerging technologies and industry trends to drive innovation within delivery practices

Qualifications

Minimum:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience
• 8+ years of experience in cloud, infrastructure, or managed services environments
• Demonstrated ability to lead teams, drive results, and operate with a high degree of autonomy
• Ability to participate in a 24x7 on-call rotation as needed

Additional Attributes:

• Strong experience with VDI solutions, including Azure Virtual Desktop (AVD) and Citrix
• Broad infrastructure knowledge including firewalls, switching, Windows Server environments, and Active Directory
• Proven ability to lead and deliver complex technical projects in customer-facing environments
• Experience working in or alongside project management frameworks and methodologies
• Strong communication, stakeholder management, and consulting skills
• Proficiency in Microsoft Office applications

Technical Knowledge

Microsoft Ecosystem

• Windows Server
• Active Directory
• Terminal Services
• SQL Server
• Microsoft 365 / CSP
• Entra ID

Citrix Technologies

• NetScaler
• User Profile Manager
• Workspace Environment Manager
• General Citrix infrastructure knowledge

VMware Technologies

• ESXi
• vCenter
• vCloud Director
• General VMware infrastructure knowledge

Additional Tools & Platforms

• Monitoring and ticketing tools (e.g., N-able, Salesforce, PRTG)
• Backup and recovery solutions (e.g., Veeam)
• Migration tooling (e.g., Carbonite)
• Disaster Recovery as a Service (e.g., Zerto)
• Domain services and identity management

Preferred Qualifications

• Experience within a Managed Service Provider (MSP) environment

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.