Front Office Coordinator - OBGYN

Minimum two years' experience working in a medical front office is required. 



 

• Greet patients and welcome patients and visitors as they enter the waiting area and as they depart, screening and directing them appropriately. 
• Check patients in and out using the practice management system. 
• Responsible for collecting and posting patient payments with accuracy. 
• Assist patients with their registration in the facility’s electronic medical record (EMR) system.
• Present and explain all policies, forms and consents and obtain signatures.
• Obtain insurance eligibility and benefits for office visits and procedures. 
• Schedule/reschedule follow-up appointments for patients to include work-in appointments. Manage and schedule inbound referrals
• Process medical records requests following HIPAA guidelines. 
• Obtain external medical records for patients prior to date of service. 
• Maintain cleanliness of the lobby and front office area.
• Monitor the patients as they wait in the lobby for their appointments. 
• Exhibit and maintain a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability. 

• High school diploma or equivalent.
• Minimum 2 years of medical front office experience required . 
• Excellent customer service, communication and organizational skills
• Experience with performing insurance eligibility verification, explaining insurance benefits and payment arrangements to patients. 
• Understanding of and adherence to HIPAA/confidentiality rules. 
• Experience with working with medical records and documents.
• Experience in working with incoming and outgoing referrals.
• Proficiency in Microsoft Office, such as Word, Excel, Teams, and Outlook. 
• Familiarity with EMR software and previous money handling experience preferred.