Paratransit Quality Control Supervisor-2

Paratransit Quality Control Supervisor About the Position First Student is seeking a dependable, organized, and hands‑on Paratransit Quality Control Supervisor to lead our Quality Control shift team. This role is responsible for supervising daily QC operations, supporting team performance, verifying fleet readiness, and helping ensure that paratransit vehicles are accounted for, inspected, positioned, and ready to support service. The ideal candidate is a strong shift leader who can keep the team focused, resolve issues quickly, communicate clearly with operations and maintenance leadership, and make sure daily tasks are completed accurately and on time. Pay Rate: $22.00/hr What You'll Do As a Paratransit Quality Control Supervisor, you will oversee the daily workflow of the QC team and help keep paratransit operations moving efficiently. Key responsibilities include: Supervise, coach, and support Quality Control staff during assigned shifts Train new QC team members on daily procedures, expectations, safety practices, and workflow standards Assign shift responsibilities and ensure all required QC tasks are completed fully and accurately Monitor team productivity, efficiency, attendance, and overall shift performance Support employee retention by helping resolve conflicts, answering questions, and escalating concerns when needed Verify fleet inventory according to shift requirements Ensure the location is aware of vehicle whereabouts and that fleet status is accurately communicated Oversee vehicle staging, repositioning, and readiness activities as needed Communicate with operations, dispatch, maintenance, and management regarding vehicle status, delays, concerns, or workflow issues Help identify process gaps and recommend improvements to improve team performance and daily efficiency Maintain a safe, organized, and professional work environment Perform additional duties as assigned by management What We're Looking For We are looking for someone who takes ownership, leads by example, and understands the importance of accuracy in a fast‑moving transportation environment. Successful candidates will bring: Prior supervisory, lead, dispatch, fleet, transportation, maintenance, logistics, or operations experience preferred Experience training, coaching, or assigning work to employees preferred Strong communication and problem‑solving skills Ability to stay organized while managing multiple shift priorities Ability to work well with drivers, dispatchers, maintenance staff, QC employees, and management Strong attention to detail, especially when tracking vehicles, fleet status, and shift completion Ability to resolve basic employee concerns and elevate issues appropriately Dependability, accountability, and a team‑first approach Basic computer, reporting, or inventory tracking skills preferred Must be able to follow company policies, safety procedures, and operational standards Physical Requirements and Working Conditions This position may require standing, walking, bending, reaching, and moving throughout the yard, shop, or operations area during a shift. The role may involve working both indoors and outdoors in various weather conditions. Candidates must be able to safely perform job duties in an active transportation environment and follow all company safety policies. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug‑free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at #J-18808-Ljbffr