Team Leader - Lounge Services
VirtualVocations
Leading a team of Member Service Professionals, the full-time Team Leader - Lounge Services will coach and inspire staff to deliver exceptional service at the Centurion Lounge in Dallas Fort Worth Airport while managing performance and operational improvements. Key responsibilities Creating a cohesive team environment and coaching for high-touch, premium guest experiences Evaluating team performance and developing individual action plans to drive results Collaborating with food and beverage partners to enhance the customer experience and implementing operational improvements Required qualifications Minimum 2 years of proactive customer service experience, preferably in premium servicing At least 2 years of supervisory experience in the airline, lounge, or travel industry Demonstrated ability to resolve customer issues effectively Strong analytical skills with the ability to drive and measure business results Flexibility to work varying shifts, including nights, weekends, and holidays
Vacancy posted 1 day ago
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