Customer Support Specialist

We are partnering with a local organization that is looking to add a Customer Support Specialist to their team!

Customer Support Specialist

Temp-to-hire

Tampa FL 33607

Pay:


$19.00-$24.00

Schedule:


Monday-Friday 8:00 AM - 5:00 PM (In-office)

This role is responsible for delivering end-to-end ownership of customer relationships through disciplined customer management, accurate order execution, proactive communication, and measurable performance standards supporting growth objectives. This role operates in a highly visible, fast-paced environment requiring ownership, adaptability, and strong execution discipline.

The Customer Support Specialist takes ownership and coordination of all customer-related activities from inquiry and quotation through order execution, product support, Return Material Authorizations, shipment completion, and ongoing communication.

Essential Responsibilities

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  Quote Management: Coordinate and follow up on customer quotations and inquiries.
  
  



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  Order Ownership: Enter and monitor customer orders through completion.
  
  



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  Customer Communication: Support inquiries, product questions, acknowledgements, status updates, and proactive communications.
  
  



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  Order Visibility & Follow-Up: Review open orders and monitor inventory, production status, and shipment readiness; escalate risks impacting commitments.
  
  



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  Cross-Functional Coordination: Partner with Production, Supply Chain, Shipping, and Doc Control to support customer commitments.
  
  



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  Priority Management: Adjust workload based on customer priorities and business needs.
  
  



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  RMA Coordination: Initiate and coordinate RMAs, manage communications and documentation, and ensure RMAs are tracked and progressed according to expectations.
  
  



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  Issue Resolution: Escalate concerns early and drive timely resolution.
  
  



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  Daily Execution Discipline: Maintain required tracking tools and workflows and complete follow-ups with urgency and accountability.
  
  



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  Business Support: Support revenue opportunities through timely response and visibility.
  
  

What Success Looks Like

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  Accurate order processing with minimal errors or rework
  
  



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  Proactive customer communication and order visibility
  
  



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  Quotes, inquiries, and support requests responded to within expectations
  
  



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  RMAs and customer issues tracked through completion
  
  



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  Risks identified and escalated early
  
  



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  Strong ownership, urgency, adaptability, and follow-through
  
  

Skills & Competencies

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  Ownership & Accountability
  
  



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  Execution & Follow-Through
  
  



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  Attention to Detail
  
  



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  Prioritization & Time Management
  
  



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  Systems & Process Discipline
  
  



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  Professional Communication
  
  



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  Team & Cross-Functional Collaboration
  
  



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  Adaptability
  
  



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  Self-Awareness & Receptiveness to Feedback
  
  



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  Customer Focus
  
  

Qualifications

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  High school diploma or equivalent required; bachelor's degree in business, communications, or a related field preferred
  
  



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  5+ years of customer service, order management, coordination, or related experience in manufacturing, medical device, industrial, or other regulated environments preferred
  
  



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  Equivalent combinations of education, training, and experience will be considered
  
  



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  ERP/MRP, QuickBooks, inventory, or order management system experience
  
  



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  Microsoft Excel, Outlook, and Word proficiency
  
  



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  Strong written and verbal communication skills
  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.