The Rollason Office Administrator

DEADLINE: June 29, 2026

Certificate: N/A / Job Order: 2026-253 / (1) Position On-Site

MISSION:

Redlands Christian Migrant Association (RCMA) is a nationally recognized non-profit leader in childcare and early education. RCMA operates more than 53 centers and 3 charter schools, with a staff of 1,400 employees, in 18 Florida counties. We have grown over the years through our policy of hiring from the communities served, forging a strong bond between parents and RCMA caregivers, teachers, and staff.

WHY WORK FOR US?

Would you rather have a fulfilling career than just a "job"? At RCMA, we feel lucky to work in fulfilling roles every day. Like one big family, we work hand in hand with families who need allies on their journey toward big dreams. Through empathy and compassion, we help cultivate a sense of dignity and pride in these valuable members of society and provide them with resources for growth. If this sounds like a family you'd like to become a member of, we'd love to hear from you!

BENEFITS:

In addition, RCMA offers a comprehensive benefits package for full-time employees. This includes a $40,000 Basic Life Insurance and Long-Term Disability Insurance, covered 100% by RCMA. Benefits include medical, dental, vision, voluntary life insurance, short-term disability insurance, and a retirement plan. Eligible employees receive holiday pay, personal time off, and tuition assistance.

PURPOSE OF POSITION: Manage effective and efficient operation of the Rollason State Office in a manner that enhances agency reputation and always ensures high- quality internal and external customer service. Provide a broad range of support services to ensure quality and timely production of needed resources. Provide governance, administrative, and operational support to the Executive Administrative Manager and the Rollason State Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however, other duties may be assigned:

Customer Service and Office Leadership

1. Serves as the primary point of contact for the Rollason State Office and always ensures the office presents a professional, welcoming, and responsive environment.
2. Serves as the first impression of the office and always ensures visitors, staff, families, vendors, and community members are greeted promptly and courteously.
3. Handles visitor and phone inquiries with professionalism, accuracy, and urgency, and ensures concerns are referred to the appropriate management personnel.
4. Answers telephones, takes messages, responds to inquiries, and provides directions or assistance as needed.
5. Maintains a polished front office, reception area, and public-facing environment that reflects the mission and standards of RCMA.

Office Operations and Administrative Management

1. Manages and evaluates office services to ensure efficient daily operations.
2. Designs, implements, and maintains office policies, procedures, and systems.
3. Assigns, monitors, and coordinates reception, clerical, and maintenance functions.
4. Provides administrative support to the Executive Administrative Manager and leadership team.
5. Composes and creates correspondence, reports, forms, spreadsheets, and other documents.
6. Coordinates office maintenance and repairs with Area Maintenance and prioritizes or delegates work order requests.
7. Manages inventory, tracks usage, orders office supplies, and other designated supplies.
8. Ensures efficient processing of incoming and outgoing mail, shipping, and office communications.
9. Ensures the money log is completed daily and maintained accurately.
10. Maintains building safety, security, cleanliness, and operational readiness.
11. Maintains state office phone systems and manages use of the community classroom and boardroom.

Supervision, Governance, and Special Projects

1. Supervises the Rollason Office Operations Specialist and Rollason Office Plant Operator and Maintenance.
2. Monitors employee performance, attendance, and work schedules.
3. Provides orientation, training, coaching, and support for professional development plans.
4. Provides regular feedback through individual meetings and staff meetings.
5. Maintains confidentiality of personnel, governance, financial, and organizational information.
6. Conducts formal evaluations and disciplinary actions promptly as needed.
7. Serves as backup for Board meeting logistics and governance support functions, including travel.
8. Assists with planning Board-related meetings and events, including scheduling, space coordination, agenda communication, attendee confirmation, equipment setup, food ordering, and distribution of materials.
9. Assists with minutes, transcribing, recordkeeping, and distribution of Board- related information as appropriate.
10. Assists with maintaining and distributing the Board roster and other governance-related materials.
11. Assists and supports special events, training coordination, Rollason Office committee activities, and organizational recognition events.
12. Composes and facilitates monthly statewide webinar calls with the support of Regional Leads.

Resource Development and Records Support

1. Develops, maintains, and updates a variety of agency resource materials.
2. Maintains all RCMA forms and revisions.
3. Performs material production, including typing, formatting, copying, collating, and assembling documents.
4. Gathers dates, input information, and maintains the agency's Statewide Calendar.
5. Assists with grant production and related administrative support as needed.
6. Maintains organized records and supports the timely flow of information across the Rollason State Office.

MANDATORY QUALIFICATIONS: REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty element satisfactorily while exercising independent judgment and discretion under the general supervision of the Executive Administrative Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must meet age, medical, moral character, and any other requirements defined by Florida Statutes.

EDUCATION AND EXPERIENCE:

• An Associate's degree is required, or a high school diploma with a combination of 3+ years of job-related experience in an office environment, with a focus on governance, administrative support, and staff supervision.
• Demonstrated experience with travel coordination, meetings, and event planning.

SKILLS AND TECHNICAL COMPETENCIES:

• Must type at least 40 words per minute with accuracy.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, is required.
• Familiarity with Adobe, Publisher, and Canva is helpful.
• Demonstrated initiative and creativity in carrying out job duties.
• Must be highly organized with a keen attention to detail.

PROFESSIONAL STANDARDS AND ORGANIZATIONAL EXPECTATIONS:

• Professionalism and a strong commitment to RCMA's philosophy and mission.
• Knowledge of RCMA's statewide organizational structure and services.
• Consistently supports and upholds the organization's mission in all job duties.
• Communicates effectively and maintains a professional attitude when interacting with all RCMA staff, families, children, and members of the community.
• Adheres to the RCMA Code of Conduct and all established policies and procedures.

LANGUAGE SKILLS:

• Comprehend and follow verbal or written instructions, and interpret documents, policies, and procedure manuals.
• Proficiency in writing clear, short professional correspondence, memos, and reports.
• Bilingual in English/Spanish.

COMMUNICATION SKILLS:

• Capable of articulating ideas clearly and professionally, both verbally and in writing, to diverse audiences, including individuals from varied educational, cultural, racial, and ethnic backgrounds.
• Strong interpersonal skills to communicate effectively with staff, families, and visitors.
• Capable of responding professionally and appropriately to sensitive inquiries, concerns, and complaints.
• Ability to convey information to stakeholders and team members in a manner that promotes understanding and collaboration.

REASONING ABILITY:

• Ability to solve practical problems and manage diverse variables in situations with limited standardization.
• Capable of understanding and following instructions in multiple formats, including written, verbal, diagrams, or schedules.
• Ability to identify issues, define problems, gather and interpret data, and develop logical solutions.
• Ability to interpret and apply regulations and requirements accurately.
• Demonstrated capacity to make sound, timely decisions under pressure and within tight deadlines.
• Ability to collaborate effectively and respectfully with individuals from diverse backgrounds and personalities to resolve issues.

RCMA is an equal opportunity/affirmative action employer and a drug-free workplace.

All candidates selected for employment are required to successfully complete a Level 2 fingerprint-based background screening. Additional information is available on the Care Provider Background Screening Clearinghouse Education and Awareness website at the link provided.