Junior Customer Account Specialist

About Greiner Packaging Corp.

Greiner Packaging is a leading Global packaging manufacturer, serving both Food and Non-Food industries across 18 countries. Our Pittston, PA facility marks the companys first U.S. location a state-of-the-art, temperature-controlled manufacturing site built on teamwork, innovation, and commitment. We are a tight-knit, fast-moving organization where every team member plays a critical role.

Position Overview

As a Customer Service Associate, you will be the key link between Greiner Packaging and our customers ensuring orders, forecasts, and communications flow seamlessly from production to delivery. This position requires a self-starter who thrives in a fast-paced environment, demonstrates exceptional ownership, and uses strong analytical and communication skills to solve challenges proactively. You will leverage your expertise in SAP and Microsoft Office to manage data accurately, identify process improvements, and strengthen relationships with customers and internal teams.

Key Responsibilities

• Manage day-to-day communication and relationships with assigned customer accounts.
• Process and manage customer orders in SAP, ensuring accuracy in materials, pricing, and contract alignment.
• Monitor product availability, prepare order acknowledgements, and coordinate delivery expectations.
• Allocate finished goods, coordinate shipments, and generate accurate invoices.
• Support and resolve issues related to materials, shipping, pricing, or payments with urgency and professionalism.
• Analyze customer data, order patterns, and usage trends to support decision-making and improve service performance.
• Support inventory optimization by monitoring demand variability, identifying risks, and helping balance supply with customer requirements.
• Maintain and update customer forecasts in SAP and provide insights to support demand planning.
• Maintain pricing records and communicate updates or discrepancies promptly.
• Collaborate cross-functionally with Production Planning, Procurement, Graphics, Finance, and Quality to ensure execution of customer requirements.
• Support continuous improvement initiatives by identifying inefficiencies and helping reduce non-value-added activities across processes.
• Participate in process standardization and workflow improvements to enhance accuracy, efficiency, and responsiveness.
• Manage complaints in the Quality system and coordinate corrective actions, returns, and credits.
• Create and invoice special service items (e.g., tooling, artwork, freight).
• Maintain accurate master data for customers, materials, and pricing structures.
• Occasional travel may be required for customer visits or business meetings.

Preferred Qualifications & Competencies

• Bachelor degree in Business Analytics, supply chain or Business Administration is preferred.
• Basic understanding of business-to-business customer service or account support role.
• Proficiency in SAP (Sales & Distribution preferred) and Microsoft Office (especially Excel for data analysis).
• Strong analytical skills with the ability to interpret customer data and identify trends.
• Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
• Demonstrated problem-solving skills and interest in continuous improvement.
• Excellent communication skills with a strong customer-focused mindset.
• Detail-oriented, organized, and committed to accuracy and timely execution.
• Proactive, team-oriented, and willing to contribute beyond core responsibilities

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Flexible Spending Account
• Life Insurance
• Paid Time Off (PTO)
• Referral program

10% Domestic travel

Work Location: In person