Desktop Support Technician II

Job Description

Job Description

Description

The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.

Primary Responsibilities:

Troubleshoot and replace laptop and PC hardware.

Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.

Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.

Set up, maintain and troubleshoot.

Participate in IT Support queue which will result in assigning and prioritizing open issues.

Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.

Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues

Perform server and desktop computer updates to safeguard from malicious viruses and malware.

Manage customer issues and requests by creating, tracking and documenting technical solutions.

Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

Build\deploy new workstations (desktops laptops).

Install\upgrade hardware\software on Windows workstations.

Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.

Maintain positive relations through effective customer follow-up.

Skills: This position requires the ability to:

Troubleshoot software, hardware and connectivity issues remotely.

Understand & articulate root cause on customer issues.

Install, upgrade, and maintain software, hardware, and peripherals.

Triage encryption and security tools within this environment.

Assist customers in gaining access to various systems and servers.

Setup and maintain shared mailboxes/distribution lists in Exchange and gmail.

Distribute and patch software using UEM/Airwatch.

Communicate call trends and challenges in daily team meetings.

Take on small projects from start to finish.

Keep Knowledge Base and process documentation up-to-date.

Work closely with the team to resolve or properly close aging tickets.

Manage the individual and ticket queue for the team.

Ensure the highest level of customer satisfaction.

Work under pressure in a fast paced environment.

May require deeper systems knowledge and extensive partnership on projects with Tier 3 engineering teams.

Additional experience/requirements:

Working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment

Certifications obtained or working towards: ACMT, CCT, ITILv3, Comp/TIA.

Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.

Passionate about providing excellent customer service and follow-thru to completion.

Supporting macOS & Windows 10/11.

Supporting mobile devices (iOS and Android).

Experience with Microsoft Office and GSuite (including gmail).

Good problem solving, diagnosis and troubleshooting.

Wired and Wi-Fi Networking.

User account support with Active Directory and Endpoint Security tools.

Working knowledge of collaboration tools such as Zoom, Slack, Google Suite.

Familiar with ServiceNow.

Ability to work independently and within a team

Skills

Mac, Okta, Jamf, Google Workspace

Top Skills Details

Mac,Okta,Jamf,Google Workspace

Additional Skills & Qualifications

Enterprise level candidates.

L2, basic Admin – Okta, JAMF, Slack, Google Workspace.

Some project-based work for the over achievers.

Typically 5 years of exp minimum.

Onsite in Mountain View.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of San Diego, CA.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Diego,CA.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.