Part Time Evening Office Administrator

Job Description

Job Description

About the Company

Ember Health is a fast growing organization administering IV ketamine treatment to people seeking relief from depression in safe, medically monitored clinical environments. At Ember, our treatments have relieved depressive symptoms in 85% of the people we serve.

We are building the gold standard of care in this cutting edge field by leading with evidence, designing for optimal patient experience and outcomes, and partnering with a large ecosystem of mental health providers. We strive to live our values by operating with the highest degree of integrity, compassion, and excellence. 

As this requires distinctive talent, we are building a team slowly and carefully. Each member plays an integral part of creating a truly transformative solution in the field of mental health.

To learn more about ketamine for depression, you may visit our frequently asked questions and reference external resources we've organized on the topic.

About the position

We are looking for a dynamic professional administrator, distinguished by their compassion, commitment, and professional integrity. This role will include office management and administration, as well as patient and provider communications. This is a non-clinical, part time role for our locations in the Upper East Side, Chelsea and Brooklyn Heights in New York City. Candidates must be available to work between the hours of 3PM and 9PM two to four consistent days per week, averaging approximately 12-24 hours per week.

Responsibilities

Office Management & Administration

• Maintain a professional, warm, welcoming office environment
• Greet all patients and guests, manage check-ins and payment
• Answer all inbound calls to the Ember Health office 
• Manage patient bookings and appointments
• Process new patient information
• Collaborate with the daytime care team and other clinics to ensure a seamless patient experience

Patient and Provider Communications

• Respond to select patient communications
• Input and update data for client relationship management database
• Contribute to scoped projects for enterprise wide initiatives 
• Schedule meetings on behalf of the clinical team

Attributes

• You are warm, compassionate, and empathic . You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator . You're both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven . You are motivated to help change mental health paradigms and serve as an excellent ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented . You take pride in maintaining a "picture ready" office space and immaculate data entry. 
• You are thoughtful . You can anticipate the needs of your clinical team and patients, and feel committed to proactively creating a supportive environment for all.
• You have great professional integrity . You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
• You are reliable. You consistently show up for work on time and can be counted on by your team.

Experience

• Prior responsibilities in office administration
• Prior experience working in a healthcare setting preferred
• Experience or genuine interest in mental health desired

Why the Role is Compelling

As the Part Time Evening Office Administrator for Ember Health, you will play an integral role in creating a comforting and professional environment that has a profound impact on people's mental health and wellness. You will help provide expanded access to this crucial treatment, while maintaining a schedule that allows you to protect your daytime hours for other pursuits. You will be supported by a talented clinical team, and be part of a growing, multi-clinic operation realizing breakthrough results in mental health.

Compensation Package and Benefits

The compensation for this role will be $35 per hour and includes dedicated paid sick time. This position is not eligible for other benefits such as paid vacation time or employer sponsored healthcare coverage.

This is a part-time, in-person opportunity based in the Upper East Side, Chelsea and Brooklyn Heights in New York City.