Operations Manager

Job Description

Job Description

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Opportunity for advancement

Type: Full-time, Non-Exempt
Schedule: Full-time with flexibility across weekdays, weekends, and holidays to serve our members

Position Overview
As General Manager, this is your club. You lead its culture, build the team that makes every guest feel welcome, and help people take the first step in their fitness journey. You make the decisions, own the results, and set the standard for what a Gold's Gym PNW club can be.

Core Values

• Motivating: We inspire members and teammates to show up and push further than they thought they could.
• Authentic: We're real with people, honest about what fits their goals, and never pushy.
• Passionate: We love fitness, our clubs, and the community we build together.

Key Responsibilities

Culture and Leadership

• Set the standard for a Motivating, Authentic, and Passionate club culture and model it every day
• Develop your co-leader as a true partner in running the club and a future General Manager
• Run team meetings that share goals, promotions, and wins, and keep everyone informed and equipped
• Recognize great work and celebrate team and member milestones

Membership Growth

• Own the club's membership goals and build the plan to hit them each month
• Lead by example on tours, guiding guests to the membership that fits their goals
• Coach the team on lead follow-up, guest experience, and converting first visits into members
• Drive retention so members stay engaged, upgrade, and keep coming back
• Bring club promotions, events, and community partnerships to life

Team Development

• Recruit, hire, and onboard a team that fits the culture
• Train, coach, and hold the team accountable through observation, feedback, and leading by example
• Build schedules that cover peak hours and stay within labor budget
• Grow team members into the club's next leaders

Business Performance

• Manage the club's revenue, labor, and expense goals and use the numbers to plan each week and month
• Own your club's KPIs and present your results and plans to company leadership
• Make sure every member interaction, in person, by phone, and by email, leaves them glad they're part of the gym
• Keep the club clean, safe, and equipment-ready, and manage repairs and vendors
• Ensure opening and closing procedures and company policies are followed

Qualifications

• A leader who genuinely wants to help people better themselves through fitness. 
• 2+ years managing a team of 10 or more, with a track record of developing people
• 3+ years in fitness, hospitality, restaurant, retail, or other service operations
• Proven success hitting sales or revenue goals
• Comfortable reading KPI and labor reports and turning them into action
• Strong communicator, in writing and in person, and an even stronger listener
• Comfortable with gym or POS software, email, and scheduling tools
• Availability across weekdays, weekends, and holidays
• High school diploma or equivalent required; bachelor's degree a plus
• CPR/AED certification, which can be obtained after hire

Compensation and Benefits

• $49,000 - $70,000 annually based on experience
• Paid Time Off (PTO) after first 90 days of employment
• Free membership at all Gold's Gym PNW clubs, including tanning and red-light therapy, plus a guest
• Leadership development and room to grow within a multi-club organization

Work Environment
You'll be on your feet for the entire shift and must be comfortable with that. You'll move through every area of the club, occasionally lifting, spotting, or demonstrating exercises. It's a busy gym: music, weights, and lots of people. Onsite only; relocation assistance is not provided.