Client Care Coordinator

Client Experience CoordinatorWe're one of Rhode Island's fastest-growing real estate teams, and clients are at the center of everything we do. As we grow, we need someone who thrives on outreach — someone who keeps a running mental list of who needs a call, who never lets a follow-up slip, and who genuinely lights up when they help someone feel taken care of.If you're the kind of person who treats a missed callback like a personal failure, you'll fit right in here.Who you are:You don't wait for people to come to you — you reach out first. You're comfortable making a high volume of calls, and you don't find it draining; you find it satisfying. You track conversations in your head before you even open the CRM. You're warm on the phone, clear in your communication, and organized enough to stay ahead of a long list without dropping anything.Proactive and self-driven — you initiate, you don't waitHigh call volume is your comfort zone, not a stressorHighly organized with strong follow-throughWarm, professional, and confident on the phoneClear communicator — written and verbalYou take it personally when someone doesn't hear back in timeWhat this role is about:You'll be the connective tissue between our agents and every client they serve — making sure no one falls through the cracks, every question gets answered, and every touchpoint reflects the standard we've built our reputation on.This is a proactive, communication-heavy role. You'll be reaching out to clients throughout the transaction process, following up after closings, generating reviews, tracking satisfaction, and making sure every person who works with our team feels like they're in great hands. Think ISA energy applied to client care — not lead conversion, but the same discipline, the same rhythm, the same "I will not let this one slip" mentality.Compensation:Base salary: $52,000, paid weeklyBonus potential: up to $30,000 annuallyTotal potential: $82,000Bonuses paid quarterly based on metrics you directly influence — survey scores, response rates, review generation, and client satisfactionA few things worth knowing:Full-time, Monday–Friday, in our Smithfield officeBusiness casual dress codeFast-paced environment — strong prioritization skills are a mustNo resume required to apply — just reach outSound like you?Clients deserve to feel like they're in great hands every step of the way. If you're someone who runs toward the phone, stays on top of the list, and finds real satisfaction in making people feel cared for — we want to hear from you.