Rental Account Manager

Job Description BUILD ON YOUR CAREER WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE - INTEGRITY - FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! Role Overview The Rental Account Manager serves as the primary Rental Sales/Marketing function at the BU level, supporting the commercial rental and trailer services product lines. The position increases Ryder’s rental sales presence, generates profitable new accounts while retaining existing ones, and improves lease sales productivity and performance. Location & Schedule Shop Location: Cleveland, OH Territory/Region: Cleveland, Akron and Youngstown Hours: First Shift – Monday to Friday Responsibilities Sales: Develop leads through cold calls, telephone solicitation, and customer visits. Use product knowledge to assess customers’ needs and develop proposals. Work with rental operations to ensure equipment availability. Oversee marketing at the branch level and ensure rental sales representatives are skilled in telemarketing to prospects and current customers. Customer Retention: Maintain contact with customers through multiple visits and phone calls, ensuring quality service and handling complaints. Keep abreast of customer needs and long‑term rentals, scheduling retention visits to strengthen relationships. Time Administration: Develop proposals and contracts, maintain customer files, prepare follow‑up correspondence, and coordinate with BU departments. Ensure data integrity in the DPS system and handle credit approval, collections, and scheduling updates. Additional Responsibilities Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills Build strong customer relationships Work independently with minimal supervision High energy, self‑directed, self‑motivated, and works well in a team Flexibility to operate in a fast‑paced environment Capable of multi‑tasking, highly organized, with excellent time management skills Highly thorough and dependable Committed to ethical business practices Maintain a high degree of professionalism Create and maintain professional relationships at all organizational levels Detail oriented with excellent follow‑up practices Qualifications Bachelor’s degree required in Marketing or 5 years equivalent job‑related experience One year or more sales experience or equivalent sales training required Three years or more sales experience preferred One year or more industry experience preferred Compensation Information The position is salaried. Minimum and maximum pay are 55,000. The role also includes uncapped commission, annual bonus, and/or long‑term incentive options based on experience and performance. Benefits Benefits for all full‑time positions include medical, prescription, dental, vision, life insurance, and disability insurance, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan. Equal Opportunity Statement Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or disability. Security Notice for Applicants Ryder will communicate only via a corporate email address and will never conduct interviews online through chat forums, messaging apps, or online questionnaires. No interview will request payment or banking details. #J-18808-Ljbffr Dormont Manufacturing Co