Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR)

Location: Brea, CA
Pay: $27/hour
Schedule: Monday–Friday (+ 1 day work from home) 8am-430pm
Training Schedule: 2 weeks at 6am-230pm
Type: Long-Term Temporary Assignment 

Position Summary

We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.

Key Responsibilities

• Answer calls, take messages, and create CRM cases.
• Process orders and fulfill customer requests accurately.
• Research and resolve customer issues, escalating when needed.
• Maintain accurate customer and database information.
• Meet individual performance goals and team KPI targets.
• Participate in special projects as assigned.

Qualifications

• 2+ years of customer service experience in a service environment.
• High school diploma or equivalent; some college preferred.
• Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM .
• Strong communication, listening, multitasking, and problem-solving skills.
• Positive, flexible, team-oriented, and able to work independently.
• Medical device/dental implant knowledge is a plus.
• Strong attention to detail with a commitment to maintaining less than a 1% error rate.

Ideal Candidate

The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.

If you are an experienced customer service professional with strong communication skills and a commitment to accuracy, we encourage you to apply. Thank you! 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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