Appointment Setter - Automotive Sales / Customer Experience Specialist

Job Description

Job Description

Appointment Setter – Automotive Sales / Customer Experience Specialist

Turn Conversations Into Opportunities at Thelen Chrysler Dodge Jeep Ram Kia

Do you love talking with people? Are you energized by helping customers and creating opportunities? If you're a strong communicator who enjoys a fast-paced environment and wants a career with growth potential, we want to hear from you.

Thelen Chrysler Dodge Jeep Ram Kia is seeking a motivated Sales Assistant / BDC Agent to join our growing team. In this role, you'll be the first connection between our dealership and prospective customers. Through phone calls, texts, emails, and online inquiries, you'll help customers find the right vehicle while scheduling appointments that drive our dealership's success.

No two days are the same, and every conversation is an opportunity to make a difference.

What You'll Be Doing

As a Sales Assistant / BDC Agent, you'll play a key role in creating exceptional customer experiences by:

• Responding promptly to internet leads, phone calls, emails, and text messages
• Reaching out to prospective customers through outbound calls and follow-up workflows
• Connecting with previous customers and unsold opportunities to create new sales opportunities
• Building relationships and identifying customer wants, needs, and interests
• Scheduling and confirming appointments for our sales team
• Maintaining accurate customer information within our CRM system
• Working closely with sales consultants to ensure a seamless customer experience
• Helping drive dealership traffic through consistent communication and follow-up
• Meeting appointment-setting and lead-generation goals
• Managing multiple communication channels while staying organized and focused

What We’re Looking For

We're looking for someone who:

• Enjoys talking with people and building relationships
• Has excellent communication and customer service skills
• Is comfortable making both inbound and outbound calls
• Can confidently engage customers over the phone
• Is organized, dependable, and detail-oriented
• Thrives in a fast-paced environment
• Has the ability to talk and type simultaneously while navigating multiple systems
• Brings a positive attitude and team-first mindset
• Has basic to intermediate computer skills
• CRM experience is a plus, but we are willing to train the right candidate
• 1 year customer service, sales, call center, or BDC experience required

Experience Requirements:

• Minimum of 1 year in customer service, sales, call center, BDC, or a related role
• CRM experience is a plus, but we'll train the right person

What We Offer

Work-Life Balance

✔ Monday-Friday schedule
✔ No weekends

Competitive Compensation

✔ $15/hour base pay
✔ Performance-based commission opportunities

Career Growth

✔ Paid training and ongoing development
✔ Advancement opportunities within Thelen Auto Group

Benefits Package

✔ Health Insurance
✔ Dental Insurance
✔ Vision Insurance
✔ Life Insurance
✔ 401(k) with Company Match
✔ Paid Time Off
✔ Health Savings Account (HSA)
✔ Employee Referral Program

Why Thelen Auto Group?

At Thelen Chrysler Dodge Jeep Ram Kia, our people are the foundation of everything we do. We believe in creating a workplace where employees feel valued, supported, and empowered to grow their careers. Whether you're looking to advance in automotive sales, customer relations, or dealership operations, you'll find opportunities to develop and succeed here.

If you're ready to join a team that values hard work, positive attitudes, and exceptional customer service, apply today and start your career with Thelen Auto Group.