Guest Billing Coordinator

Guest Billing Coordinator

Kalahari Resorts & Conventions is seeking a Guest Billing Coordinator. In this role, you will be responsible for ensuring accurate processing, documentation, and communication of all guest billing transactions in accordance with Kalahari Resorts' financial policies. This role is a Front Office/Front Desk position, within Guest Services.

As part of our leadership team, you'll embody our Promise to Lead with Loveguiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll play a key role in ensuring accurate billing and seamless financial processes that support an exceptional guest experience. By partnering with resort departments to resolve billing inquiries and maintain accurate records, you'll help create a smooth, efficient experience for both guests and associates.

This is an hourly wage role

Key Responsibilities

• Process and reconcile guest billing transactions accurately and in accordance with resort policies and procedures.
• Review guest folios, room charges, adjustments, and payments to ensure billing accuracy.
• Research and resolve billing discrepancies by partnering with Front Office, Sales, Food & Beverage, Waterpark, and other departments.
• Respond to guest and internal billing inquiries in a timely, professional, and courteous manner.
• Prepare, organize, and maintain accurate billing documentation, reports, and financial records.
• Process billing corrections, refunds, direct bill accounts, and other account adjustments as needed.
• Ensure compliance with company policies, accounting procedures, and audit requirements.
• Support month-end and daily reconciliation processes by verifying billing data and resolving outstanding balances.
• Assist with administrative projects, reporting, and process improvements that enhance billing accuracy and operational efficiency.
• Maintain confidentiality of guest financial information while delivering exceptional customer service.

What We're Looking For

• 13 years of relevant experience in accounting, finance, hospitality, or a related field preferred.
• High attention to detail with the ability to manage multiple priorities.
• Strong verbal and written communication abilities.
• Collaborative, team-oriented approach with the ability to work independently when required

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Kalahari Resorts & Conventions is an Equal Opportunity Employer.