Human Services Associate

Salary: $23.25 - $45.12 Hourly
Location : Woodbridge, VA
Job Type: Full-Time (FT)
Job Number: 202610582
Department: SOCIAL SERVICES
Division: CUSTOMER SERVICE AND SUPPORT
Opening Date: 05/28/2026
Closing Date: 6/11/2026 11:59 PM Eastern
GRADE: B22
Hiring Salary: $23.25 to $34.19


Introduction
Are you a skilled professional who is looking for a rewarding position? Do you want to help people attain economic stability and self-sufficiency? The Customer Support and Services (CSS) Division of the Prince William County Department of Social Services seeks a Temporary Human Services Associate to support our Screening Team. The ideal candidate will be detail-oriented and possess strong critical thinking skills to make sound judgments using established criteria. They will pivot easily between working independently and contributing to the team. If you love collecting, researching, and documenting data as well as collaborating with others, then apply today!
About This Role:

In this role, you will review applications for public assistance and, using established criteria, determine where they should be routed. This will require that you research applicants and register them in databases for SNAP (Supplemental Nutrition Assistance Program), Medicaid, and TANF (Temporary Assistance for Needy Families) applications. You will upload documents into management software, schedule appointments, prepare correspondence, and send letters to clients explaining their rights and responsibilities.
Minimum Requirements:

High School diploma or GED and 1 year of related experience in customer service and administrative support.
Preferences:

• Strong computer skills, especially using Microsoft Outlook, Word, and Excel
• Possess strong skills in fundamental math.

Special Requirements:

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services and DMV background checks.
• Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Dept of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• This is a temporary position that does not include employee benefits. Continuation for this position will depend on future funding decisions.
• Staff in this position must possess a valid driver's license and be eligible to drive for work.

Work Schedule:

This position is full-time (37.5 hours per week), Monday through Friday, with flexible scheduling available between 8:00 a.m. and 5:30 p.m.

Staff in this position follow a hybrid telework plan and will be required to report to the office intermittently. Employees who telework must have adequate workspace and internet connection. Telework eligibility is subject to change as business needs warrant; there is no future guarantee of telework.
Hiring Hourly Rate Range :

$23.25 to $34.19
NOTE: The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department. To view the class description in its entirety,Click here for the class description

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

SEE YOURSELF HERE!
Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.
The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.
01


By submitting this application, I understand the following: 1). Only the information provided on my application is used to determine my qualifications; 2). My resume will not substitute for the education, work experience and required fields on the County application; 3). Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited and 4). If selected, my employment dates will be verified back three (3) years (if applicable), with a required reference from my current or most recent employer.

• Yes, I acknowledge and understand the above statement and wish to continue in this process.
• No, I do not wish to proceed any further in this process.

02


Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No

03


Do you have a valid driver's license and a safe driving record?

• Yes
• No

04


Please quantify your years of related experience in customer service and administrative support. Please be sure to include details of this experience in your application.

• 1 year or more
• Less than 1 year
• No experience

05


This position requires a high school diploma or G.E.D. Please select the answer below that best represents your highest level of completed education.

• Associate's degree or higher
• High School diploma or G.E.D.
• None of the above

06


Do you acknowledge the hourly pay range for this position is $23.25 to $34.19?

• Yes
• No

07


Please select your level of proficiency with Outlook. Select all that apply:

• Email management - sending, receiving, organizing, and flagging emails, and configuring email settings
• Calendar - creating and scheduling meetings, sharing calendars
• Task management - creating, scheduling, and delegating tasks
• I have experience performing all these functions in Outlook.
• None of the above

08


Please select your level of proficiency with Microsoft Word:

• Advanced - Can manage and format documents, tables, templates, mail merges
• Intermediate - Can format documents, insert tables, and use common tools.
• Beginner - Can type, edit, and apply basic formatting.
• None - No experience.

09


Please select your level of proficiency with Microsoft Excel:

• Advanced - Can create formulas, pivot tables, data analysis, dashboards, and spreadsheet automation
• Intermediate - Can create and format spreadsheets
• Beginner - Can enter data and navigate spreadsheets.
• None - No experience.

10


How would you rate your fundamental math skills?

• I can perform basic calculations, including adding, subtracting, division and multiplying
• I prefer minimal math tasks

Required Question