Senior Product Manager (f/m/d) Buyer Protection Services

At Trusted Shops, we’re shaping Europe’s Community of Trust—a space where businesses and consumers connect with confidence, transparency, and security. Every day, millions of users and thousands of companies across Europe trust us to deliver safe, reliable, and seamless digital experiences. Responsibilities As a Senior Product Manager for our Buyer Protection Services, you will play a key role in shaping the long‑term vision and driving continuous evolution of our buyer‑protection system. You will lead initiatives that make this system indispensable to millions of users, creating experiences they love and trust. Collaborating closely with Engineering, Design, Data, and cross‑functional stakeholders across the organization, you will ensure that every product decision delivers real value to users while achieving a measurable business impact. Qualifications Proven experience as a Senior Product Manager with responsibility for launching new products or business‑critical features (ideally in SaaS, financial services or insurance‑related products) Strong strategic thinking, combined with the ability to execute and deliver value step by step Strategic, outcome‑oriented mindset: you think beyond features and connect your decisions directly to business value, customer needs, and company goals Consumer‑centric foundation: you continuously seek out and amplify the voice of the consumer, ensuring user needs remain central to every decision Growth mindset at heart: you are motivated by growth, not by preserving the status quo. You use data, insights, and bold decision‑making to create momentum and scale Ideally, an understanding of financial / insurance environments and their technical, functional, data and compliance‑related challenges Knowledge of SQL is a plus Comfort with ambiguity and change: you thrive in environments where not everything is defined yet Excellent communication skills in English (German is a plus), and stakeholder management skills in a cross‑functional, international environment, ideally including stakeholders from finance, operations, or risk management departments Experience in working with Customer Service and Subscription Management tools and systems is a plus Benefits Hybrid work: combine flexible remote work with team time in the office Workation: temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway Permanent contract with Europe's trusted brand One "Self‑Education Day" per month 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival Buddy programme (an experienced trustee is at your side) Individual training opportunities Events (Team Events, Unit Events, etc.) Health Pass (free online and offline sports, fitness and health courses) At Trusted Shops, we are interested in you as a person – whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination. #J-18808-Ljbffr Trusted Shops