Operations & Maintenance Technician

Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently seeking Operations & Maintenance Technicians to join our team and help us deliver top‑notch service to our residents. The Operations & Maintenance Technicians play a key role in maintaining the excellent standards of Uptown Rental Properties by addressing emergency maintenance requests, completing work orders efficiently, and ensuring open communication with residents and team members. This position starts at $22-26/hr and is full‑time, Monday‑Friday, with a limited on‑call rotation, and includes the stellar benefits listed below: Benefits Paid training Paid Holidays Paid Time Off & Sick Days Employee Resource Program Profit Sharing 401(k) w/ company match Medical, vision, dental, disability & life insurance Room for advancement in a growing company Free parking Employee Appreciation Events Company sponsored sports teams, book club, and more Responsibilities Prioritize and plan daily work orders in collaboration with the O&M Supervisor, prioritizing tasks based on urgency and skill requirements Complete work orders promptly, ensuring cost‑effective and quality‑driven outcomes Complete diverse tasks such as electrical, plumbing, HVAC, painting, janitorial, preventative maintenance, landscaping, and more Communicate promptly and clearly with internal and external stakeholders regarding work progress and completion Uphold company standards in using company resources, such as vehicles, tools, and equipment, professionally and responsibly Serve as an on‑site representative of Uptown Rental Properties, modeling professionalism and courtesy. Act as a first point of contact for residents during after‑hours shifts, ensuring efficient response to emergencies. Qualifications Previous experience in operations or maintenance within a residential or similar setting preferred Ability to manage time effectively and complete high‑quality work independently Strong communication skills and a professional, courteous demeanor Experience with electrical, plumbing, HVAC, and general maintenance tasks Ability to lift and carry necessary materials, maintain physical endurance, and adhere to all safety standards Apply Today! If you're a skilled technician who enjoys a results‑oriented, laid‑back yet fast‑paced work environment, we encourage you to apply. See below for the full job description: Job Summary The O&M Technician is responsible for completing maintenance service requests to the industry leading standards of Uptown Rental Properties. The O&M Technician is also expected to maintain a customer focus to ensure high‑quality resident experience. Key Performance Objectives Receives and responds to emergency maintenance requests during scheduled after‑hour shifts to ensure high‑quality resident experience for all Uptown Rental Properties’ residents (5%). Prioritize and complete work orders in a timely and cost‑conscious manner to meet the industry‑leading expectations of Uptown Rental Properties and deliver the highest quality resident experience (60%). Maintains open communication with internal and external parties to complete work orders to optimize efficiency and maximize quality (15%). Note: Twenty percent of the time is reserved for ancillary activities, interruptions, and unplanned events. Essential Duties and Responsibilities Interpersonal Responsibilities Serves as the on‑site representative of Uptown Rental Properties, always modeling exemplary professional behavior. Acts as first point of contact for residents of Uptown Rental Properties during scheduled after‑hours on‑call shifts to ensure efficient completion of emergency work. Operational Responsibilities Ensures all interactions with Uptown Rental Properties’ residents during work order completion promote the highest quality resident experience. Plans daily completion of work orders in collaboration with the O&M Supervisor, prioritizing work based on time, skill set, workload and location. Ensures prompt completion of high‑priority work orders as necessary in the direction of the O&M Supervisor. Orders and collects essential materials for efficient completion of work orders in collaboration with the O&M Supervisor, when necessary. Maintains open communication channels with Uptown Rental Properties’ residents through a variety of mediums to ensure residents are informed of work progress and completion. Completes all work orders to the highest quality and in the most efficient time based on scheduling, including but not limited to electrical, plumbing, HVAC, painting, janitorial, preventative maintenance, landscaping, building and unit inspections. Communicates needs of work orders outside of the skillset and/or capacity of Uptown Rental Properties with preferred vendors for efficient completion, updating work order information, as necessary. Maintains open communication channels with Property Managers and other Maintenance Technicians to ensure prompt completion of all work orders, seeking assistance if additional support is required. Creates and updates work orders during scheduled after‑hours on‑call shifts through the company’s internal work order management system. Maintains open communication with Property Managers, Facilities Foreman, and other Maintenance Technicians during completion of work orders, reporting progress and any issues which could affect completion, as necessary. Ensures the professional use of all assigned Uptown Rental Properties’ resources, including but not limited to company vehicles, cell phone, tools, and equipment. Performance Factors Customer Focus: Consistently places a high value on customers and all issues related to customer; objectively listens to, understands, and represents customer feedback; anticipates customer needs and develops appropriate solutions; meets all promises and commitments made to customers. Goal Achievement: Establishes goals that are relevant, realistic, and attainable; identifies and implements required plans and milestones to achieve specific business goals; initiates activity toward goals without necessary delay; stays on target to complete goals regardless of obstacles or adverse circumstances. Personal Accountability: Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others; maintains personal commitment to objectives regardless of the success or failure of personal decisions; applies personal lessons learned from past failures to moving forward in achieving future successes. Planning and Organizing: Works effectively within established time frames and priorities; utilizes logical, practical and efficient approaches; prioritizes tasks for optimum productivity; develops procedures, processes and systems for order, accuracy, efficiency, and productivity; anticipates probable effects, outcomes and risks; develops contingency plans to minimize waste, error and risk; allocates, adjusts and manages resources according to priorities; monitors implementation of plans and makes adjustments as needed. Self-Management: Independently pursues business objectives in an organized and efficient manner; prioritizes activities as necessary to meet job responsibilities; maintains the required level of activity toward achieving goals without direct supervision; minimizes workflow disruptions and time‑wasters to complete high quality work within a specified time. Teamwork: Respects team members and their individual perspectives; makes team mission and objectives a priority; works toward consensus when team decisions are required; meets agreed‑upon deadlines on team assignments and commitments; shares responsibility with team members for successes and failures; keeps team members informed regarding projects; supports team decisions; recognizes and appreciates the contribution of team members; behaves in a manner consistent with team values and mission; provides constructive feedback to team and its members; responds positively to feedback from team members; raises and/or confronts issues limiting team effectiveness. #J-18808-Ljbffr