Maintenance Coordinator

We’re committed to enriching the lives of those around us - one home at a time. Ready to make a difference? We're looking for innovators, changemakers and energetic professionals who want to join in on our amazing mission and company culture. We're a leader in the Single Family Rental industry and have been named one of Atlanta’s Top Workplaces, ranked #3 on Qualified Remodeler’s Top 500, and ranked #1 for ACG’s fastest-growing company in Georgia. RESICAP’s Renovation, Maintenance, and Property Preservation division, ResiPro, is committed to creating meaningful long-term relationships with employees and vendors, while providing our clients with a quality product in a timely manner. Ready to be a Pro and make an impact in a fast-growing, innovative company? Apply today! Benefits Paid Holidays, Paid Time Off, 401k Matching, Medical, Vision and Dental Insurance, Wellness Initiatives, Short-Term Disability, Employee Assistance Program, and More. Position Purpose The Maintenance Coordinator is involved in receiving, scheduling and management of all maintenance requests with vendors, residents, turns, transitions, clients, and supporting Field Service Manager teams. Job Responsibilities Responsible for the entire lifecycle of all priority (low through emergency) maintenance requests for occupied and vacant single-family homes. Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request. Assessing estimates to ensure that scope and price is appropriate for the issue and at times determine alternative strategies to resolve the request. Routinely and consistently communicate between residents, vendors, property management and owners to ensure tickets and work orders are completed in a timely manner. Ensure all communication (verbal and written) with Residents and owners maintain an exceptional level of professionalism and customer service in accordance with departments communication expectations. Ensures and verifies compliance with all county and local regulations and HOA guidelines. Review all vendor invoicing for accuracy prior to submission to accounting for payments. Responsible for all move-in and move-out Maintenance request and determine best method to ensure timely leasing process. May have to participate in Afterhours emergencies. Sourcing vendors outside our network when necessary. Maintain outlined KPI’s established by Maintenance Department. Review construction scopes and past maintenance work orders for warranty items. Maintain proper, detailed, and quality documentation on all work orders assigned. Participate in special projects as assigned. Responsible for setting up hotel accommodations for Maintenance Operations Managers to approve and book. Maintain a professional and friendly demeanor with tenants, co-workers, and clients at all times. Job Requirements (Including Education) Uses analytical and critical thinking for incoming inquiries to identify root causes of issues and make recommendations for resolution. Minimum 5 years of exceptional customer service experience over the phone. Excellent verbal and written communication skills. Experience responding to customer emails. High level of accuracy and attention to detail. Strong problem-solving skills and data analysis abilities. Strong organizational and time-management skills. Able to prioritize and multi-task in a fast-paced environment. Adaptable to feedback and requested changes. Basic understanding of fair housing and real estate. Excellent interpersonal skills: ability to relate to others. Excellent and professional verbal and written communication skills. Excellent interpersonal skills, genuinely friendly and approachable. Strong customer service skills. Must be at work on a regular and consistent basis. Overtime may be required for this position. Able to work on holidays and weekends. Able to identify, analyze, and resolve problems. Ability to represent the company to residents, vendors, and team in a courteous and professional manner. Ability to perform basic to intermediate mathematical and accounting functions. Ability to make quick and effective decisions. Ability to set and meet goals. Ability to consistently meet deadlines. Must maintain a professional appearance. Honest, ethical and handles things in confidential manner. Proficient with MS Office, Outlook and Internet applications. High School diploma or equivalent is required for this position. Minimum of 2 years of maintenance experience is required. Minimum of 2 years in a customer service/property management is preferred. Bilingual is a plus. #J-18808-Ljbffr