Accountant I

National Interstate is a member of Great American Insurance Group. We specialize in serving the insurance needs of the wheels‑based transportation industry and are seeking an Accountant to join our team based in Richfield, Ohio. Position Overview This role will work a hybrid schedule, with on‑site attendance four days a week (Tuesday–Thursday), and the flexibility to work one day remotely. Essential Job Functions and Responsibilities Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies. Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience. Handles inquiries from internal and external customers related to billing and payments. Communicates effectively through clear written and verbal communication. Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements. Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds. Gathers and organizes data to support the creation of standard and ad‑hoc reports. Performs other duties as assigned. Job Requirements Education: High School Diploma or equivalent preferred. Experience: Generally, a minimum of 3 years of experience in accounting support functions; billing and collections experience preferred. Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently; knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting; strong attention to detail, organizational skills, and problem‑solving abilities; demonstrates interpersonal and communication skills; proven ability to handle confidential information with discretion. Benefits We offer competitive benefits packages for full‑time and part‑time employees. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits. Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at . Excludes seasonal employees and interns. #J-18808-Ljbffr National Interstate Insurance Company