Quality Assurance Lead - Customer Support & AI QA
Ship & Play
Ship Sticks in Palm Beach Gardens, FL, is seeking a QA Lead to own quality assurance across our support floor of ~60 agents. You will build evaluation scorecards, manage CSAT/QA data, and coach teams to improve performance, including VIP and Concierge interactions. Ideal candidate has 3+ years in QA/training in contact centers, familiarity with Zendesk, and a data-driven mindset. You will partner with leadership to drive root-cause analyses and pilot AI-assisted review workflows. #J-18808-Ljbffr Ship & Play
Vacancy posted 1 day ago
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