IT Helpdesk Analyst

Helpdesk AnalystAcrisure Mortgage is seeking a dedicated and knowledgeable Helpdesk Analyst to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring that all hardware and software issues are resolved efficiently. This role requires strong customer service skills, a solid understanding of IT infrastructure, and the ability to troubleshoot various operating systems and applications.DutiesServe as the first point of contact for users seeking technical assistance via phone, email, or ticketing systemProvide front-line support for Windows systems, Microsoft Office 365, and commonly used applicationsAssist with Active Directory tasks, including password resetsTroubleshoot hardware and software issues on desktops, laptops, printers, and mobile devicesSupport basic networking issues, including Wi-Fi and VPN connectivityAssist with user device setupEscalate unresolved issues to the appropriate technical staff or departmentsMaintain accurate records of issues, troubleshooting steps, and resolutions in the ticketing systemParticipate in weekend coverage on a rotating scheduleAssist with general IT maintenance tasks, inventory tracking, and updatesQualifications:Must be within a commutable distance of our Downtown Orlando office at 189 South Orange Ave. Suite 970, Orlando, FL 32801Must be willing to participate in a rotating weekend coverage schedulePrevious experience in a helpdesk, IT support, or technical support role preferredWorking knowledge of Windows, Microsoft Office 365, and common business applicationsStrong customer service and communication skillsStrong attention to detail and ability to accurately document issues and resolutionsIf you are passionate about technology and enjoy helping others resolve their technical challenges, we encourage you to apply for this exciting opportunity as a Helpdesk Specialist!Acrisure Mortgage is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Applicants must complete all interviews without the use of AI or automated tools.