Accounts Receivable Collections Specialist

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data‑driven solutions. And the momentum is building. Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission‑based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve. Location This position is designated as remote. However, employees who reside within a 40‑mile radius of one of our office locations in Tampa, FL; Canonsburg, PA; or Bowie, MD will follow a hybrid work schedule and are expected to work in the office two days per week (Tuesdays and Wednesdays). Job Summary The AR/Collections Specialist I will be expected to consistently provide excellent customer service to accounts, supporting customers and assisting with their accounts receivable activity. This position will review sales order forms, invoicing and payment history, automatic payment portal configurations and internal support cases to answer customer inquiries. Essential Functions Contact customers via phone or email in portfolio to secure payment. Maintain collection plan tasks daily to manage past‑due accounts. Follow up on payment arrangements and settlements. Provide overview of customer balances to senior leadership and recommend next steps. Advocate customer needs/issues cross‑departmentally. Additional Criteria Maintain compliance with Inovalon’s policies, procedures and mission statement. Fulfill responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company. Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function. We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such. Qualifications Associate’s Degree (A.A.) in accounting, finance or business administration or equivalent experience. Less than 1 year of customer service experience. Less than 1 year of call center experience. Collections experience. Compensation & Benefits In addition to the base compensation, this position may be eligible for performance-based incentives. The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company‑paid disability, 401k, 18+ days of paid time off, and more. Base Compensation Range: $18.80 — $25 USD This position is not eligible for immigration sponsorship (e.g. H‑1B, TN, or E‑3). Applicants must be authorized to work in the United States as a condition of employment. (This is only applicable for US-based positions) If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply. Inovalon is most interested in finding the best candidate for the job, and you may be just the right person for this or other roles. Equal Opportunity & Diversity By embracing inclusion, we enhance our work environment and drive business success. Inovalon strives to provide equal opportunities to the communities where we operate and to our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth. Inovalon is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement. To review the legal requirements, including all labor law posters, please visit this link. To review the California Consumer Privacy Statement: Disclosures for California Residents, please visit this link. #J-18808-Ljbffr Inovalon