BRANCH MANAGER

Branch Manager

Location: Elkridge, MD, US, 21075

Our company culture is built upon YKK's philosophy called the CYCLE OF GOODNESS. We believe that providing value and being fair to our customers and our employees is what makes us a successful company in return. Guided by our core values and fundamental behaviors, we strive to foster a caring company, committed employees and challenging work that benefits our employees, customers, and communities. We offer competitive compensation packages, training and advancement opportunities. YKK AP America provides employees with a comprehensive benefits package designed to provide the security they need to enjoy life at home and at work. By providing a high level of benefit coverage at a reasonable cost to the employee, we hope to foster a long and productive employment relationship.

Summary: The Branch Manager is responsible for understanding and driving initiatives that directly impact branch profit. Develops and implements strategic sales plans and objectives to achieve company revenue targets and market penetration goals. Plays a pivotal role by providing leadership and expertise in leading sales teams, customer service and production.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Manages a sales team to ensure consistent achievement of sales results, customer growth and architectural relationships. Collaborates with sales representatives, architects, support staff and other associations to evaluate and promote expanded services in new markets. Responsible for the budgeting process and P&L performance. Analyzes results in support of company objectives and branch performance. Works with the finance department on collection objectives to drive the process and decrease past due accounts. Manages financial acumen for the branch location. Responsible for reports reporting including sales reports, P&L reports and all other company reports as needed. Provides leadership, direction, and support to the customer service, estimating, fabrication and warehouse teams. Provides teams with guidance and support in addressing difficult or complex problems and managing escalated complaints or disputes. Supports branch operations through overseeing inventory control management, performance targets, quality, and safe work environment. Supports the scheduling of operations and shipping processes to ensure quality product, efficiency, and lead time competitiveness. Ensures integrity and compliance with all inventory policies and control procedures. Safeguards required maintenance and repairs of equipment. Responsible for collaboration with building owners. Supports senior management with tenant responsibilities, facility budget and property improvements. Leads the interviewing, hiring, and training of employees. Oversees planning, assigning, and directing work. Addresses performance, employee complaints and conflict resolution. Focuses on employee engagement through daily interaction with employees, following company programs and activities.

Supervisory Responsibilities: Manages 2 or more employees in the department. Direct reports include sales representatives, estimators, and operations manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Skills: Bachelor's degree from four-year college or university in business or sales plus 5 - 7 years of sales and/or front-end operations experience in the fenestration industry with 3 - 5 years of supervisory/management experience; or equivalent combination of education and experience.

Travel Requirements: The travel required for this position is 25% - 40%.

Physical Demands: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. An individual must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, an individual is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. An individual is frequently required to stand; walk and stoop, kneel, crouch, or crawl. An individual is occasionally required to climb or balance.

Work Environment: The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. An individual is required to wear appropriate safety protective equipment at the proper times and in the proper environments as required by safety program rules. The noise level in the work environment is usually moderate. While performing the duties of this job, an individual is occasionally exposed to work near moving mechanical parts; work in high, precarious places and outdoor weather conditions.

Recruiter Contact: ASHLEY LITTLE View email address on click.appcast.io

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. YKK AP America Inc. participates in the E-Verify program as required by law. Learn more about the E-Verify program.

YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can follow the process outlined below when applying for a position: Provide your name and contact information to YKK AP America Inc.'s Accommodations team at View email address on click.appcast.io. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis in compliance with federal and state law.

Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law. For candidates applying for positions in the state of California YKK AP America Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, San Diego County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and any other state of federal law as required. You do not need to disclose your criminal history or participate in a criminal background check until a conditional job offer is made to you. After making a conditional offer and running a criminal background check, if YKK AP America Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Notice on Recruitment Fraud YKK AP America Inc. does not ask for personal or financial information during telephone, in-person, or video interviews, nor do we charge job seekers any fees as part of the recruitment process. Official recruiting correspondence from YKK AP America Inc. comes exclusively from an authorized @ ykkap.com email address. The company does not use personal email domains (like Gmail, Yahoo, or Hotmail), text messages, or instant messaging applications to conduct interviews, extend job offers, or request sensitive personal information. If you receive a communication claiming to be from YKK AP America Inc. and are unsure whether it is legitimate, please do not provide personal or financial information or send any payment. If you believe you have been targeted by recruitment fraud, consider taking the following actions: Place a freeze on your credit reports: File a complaint with the U.S. Federal Trade Commission (FTC): Report the incident to your local law enforcement agency immediately.