Customer Service Representative

This position may be filled at one of the following State Fund locations: Fresno, Glendale, Pasadena, Pleasanton, Redding, Rohnert Park or Vacaville .


The Claims Processing Center has immediate openings for Customer Service Representatives at the Workers' Compensation Insurance Technician level. We are looking for high energy employees who excel at answering and resolving client inquiries through professional phone and non-phone interactions in a fast paced environment. Note: Currently these positions are work from home positions, which require fast and reliable internet in order to access State Fund's network and applications. The positions may be transitioned to the office if the internet speed cannot support working from home.

These positions may be filled in one of Claims Customer Service Center teams:
- CCSC Claims
- Medical Provider Unit
- Medical Access Assistance


Desired Skills and Experience:

• Demonstrate a positive attitude in a challenging environment
• Desire to succeed in a team environment
• Excellent written and verbal communication
• Ability to thrive in a high volume call center environment
• Ability to be flexible
• Ability to work independently
• Have consistent and predictable positive attendance
• Develop accurate and consistent data entry

Only the most qualified candidates will be considered and interviewed.

You will find additional information about the job in the Duty Statement .

Working Conditions
The successful candidate must reside in California upon appointment.

Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• WORKERS' COMPENSATION INSURANCE TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-522539


Position #(s):
View phone number on click.appcast.io-XXX

Working Title:
Customer Service Representative


Classification:
WORKERS' COMPENSATION INSURANCE TECHNICIAN $3,662.00 - $4,582.00 A
$4,255.00 - $5,329.00 B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
Multiple


Work Location:
United States


Telework:
Telework


Job Type:
Permanent, Full Time


Facility:
Talent Acquisition/Staffing


Department Information
State Fund is California's largest provider of workers' compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.

Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance, yet value a healthy work/life balance.


Special Requirements To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.


Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.

Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting an SOQ that is not your own may be cause for disqualification from the hiring process.


Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/9/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


State Compensation Insurance Fund
Mailing Address
Attn: JC-522539 CA
PO BOX 659015


Sacramento , CA 95865


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


State Compensation Insurance Fund
Talent Acquisition/Staffing
JC-522539 CA
2275 Gateway Oaks Drive


Sacramento , CA 95833


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - You will be required to submit a writing sample which must include your name and the Job Control Number at the top left of the page. The topic will be:
  
  
  Describe a time that you received great customer service. What was the situation and what led you to be satisfied with the service you received?
  
  
  The writing sample should be typed in Arial 10-point font and be double-spaced. Please limit the length of your writing sample to a maximum of two pages.
  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Benefits State Fund employees are eligible for a number of benefits. Our benefit package includes:


Health Benefits Program (CalPERS)
Retirement (CalPERS)
Employer Health and Consolidated Benefits Contributions
Dental, Vision
401(k) and 457 Deferred Compensation Plans
Employee Assistance Program
Group Legal Services Insurance
Holidays, Vacation/Sick/Other Paid Leave
Flex Elect Reimbursement Program
Wellness and Recognition
Alternate Work Schedules
Transit Pass Program
Tuition Reimbursement
Dependent Scholarship Program
Leadership Training
Mentoring Program






Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact:
Carl Agulo
View phone number on click.appcast.io
View email address on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Rosa Gil-Robles
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Background Investigation


Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.


Acknowledgement


Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.


By applying to this position, you are also acknowledging that you have received the following information:

• California State benefits
• Duty statement/Job Description
• Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.