CUSTOMER SERVICE TIER I

Job Title

Pay: $18.05-$25.70

EXAMPLES OF WORK PERFORMED:

• Provide timely and accurate information to customers' requests and concerns
• Assist customers, sales, and delivery drivers with purchases
• Inbound calls and face to face interaction with customers regarding warranties and returns
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
• Flows up with factory on outstanding service orders to update status
• Works non-sellable report to eliminate items waiting on parts
• Partner with sales associates to meet and exceed customer service expectations
• Ability to organize and manage multiple priorities
• Maintain the office appearance by keeping everything neat and clean
• File the daily invoices
• Any other duties as directed by management

EMPLOYMENT STANDARDS:

• Ability to repetitively use arms, hands and fingers
• Ability to communicate effectively with team members
• Positive attitude when working with customers
• Customer service experience preferred
• Knowledge of employment and merchandise handling procedures

PHYSICAL ACTIVITY REQUIREMENTS:

• To successfully perform the essential functions of the job, an employee must be able to perform the following:
• Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion
• Heavy Work: Lifting up to 20 lbs occasionally
• Work Environment: Indoor climate-controlled environment

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.