Office Assistant (Typing)

Job Description and Duties

Under the direction of both the Office Services Supervisor I (Typing) and Office Services Supervisor II (General), the Office Assistant (Typing), is responsible for processing the CHP 215, Notice to Appear, citations. The work is generally reviewed, yet requires a high degree of initiative, independence, detail, sensitive public contact, and a cooperative attitude toward, and a good understanding of, various local government agencies. The position will be cross trained to maintain office functions on: accident records, towed vehicle reports, subpoenas, citations, ordering supplies, time keeping, and miscellaneous reports as required. Answers, screens and routes all incoming telephone calls in an efficient and professional manner. Ability to access and evaluate computer information to assist/update callers regarding various reports and general information. Assists customers at the front counter window. Types form-letter correspondence and varied office documents, as needed. You will find additional information about the job in the . Working Conditions

Busy and fast-paced office environment. Opportunity to participate in the 9/80 or 4/10 Alternate Work Week (AWW) upon successful completion of probation. Days off for AWW will be assigned based on seniority, scheduling, and the needs of the Area. Special Requirements

The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired. The

Statement of Qualifications (SOQ)

serves as documentation of each applicant's ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than 2 page in length, and 12-point Times New Roman font. 1. Summarize the reasons for your interest in this position and how your prior experience qualifies you for the Office Assistant (Typing) position. 2. Describe your experience providing customer service. Explain how you handled difficult customers and/or challenging situations while maintaining professionalism.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Excellent interpersonal skills, good written and verbal communications skills, ability to multi-task, good organizational and computer skills, the ability to work as part of a team, excellent attendance and punctuality. Benefits

Benefit information can be found on the CalHR website and the CalPERS website. Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number JC-535716 and/or position number 388-675-1379-018 on the application. It is required to submit work/employment experience, dates, hours worked, supervisor names, and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute for a state application. Applicants who fail to submit a complete state application may not be considered. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position. Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time. Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Criminal Record Supplemental Questionnaire Statement of Qualifications -

A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Applications received without the SOQ will not be considered. Resumes in lieu of the SOQ will not be considered. Refer to the Special Requirement Section of this job posting for the SOQ questions.