Call Center / Customer Service Executive (Phone Support Experience)

Trigyn's Direct Government Client has openings for Call Center / Customer Service Representative, who can work onsite in Long Island City, NY. Shift Schedules 6 am - 2 pm 6:30 am - 2:30 pm 7 am - 3 pm 7:30 am - 3:30 pm 8 am – 4 pm 8:30 am - 4:30 pm 9 am - 5 pm 10 am – 6 pm 12 pm – 8 pm

1. pm – 9 pm
2. pm -10 pm

4 pm – 12 am Must be able to work holidays, weekends, overtime and emergencies. Job Description Selected candidate will provide information to customers, conduct research and perform clerical support. The responsibilities will include, but not be limited to the following: Answer heavy volume of incoming calls. Respond to telephone, mail, e-mail and in-person inquiries; determine service required. Utilize computer databases and information technology systems; research data needed to respond to inquiries. Maintain tracking system used to record and monitor inquiries and resolutions. Receive complaints from Residents and prepare work tickets regarding maintenance problems. Schedule and confirm repair appointments with residents. Record and log repair appointments into computer system. Perform clerical tasks and computer support as required. Qualifications 2 - 4 years of experience. Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education. Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology. Data entry experience and a minimum of 25 wpm typing skills. NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY For Immediate Response call View phone number on click.appcast.io or send your resume to View email address on click.appcast.io TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company. #J-18808-Ljbffr Trigyn Technologies Limited.