Customer Experience Specialist

Customer Experience Specialist (CSI) City KIA – Orlando, FL is growing, and we are looking for energetic, customer-focused professionals to join our Customer Experience Team. If you have experience in hospitality, guest services, hotels, theme parks, retail, call centers, or customer service — we want to meet you. Former Disney, Universal, SeaWorld, and hotel industry employees are encouraged to apply. Responsibilities Follow up with customers by phone, text, and email Assist with CSI surveys and customer satisfaction Resolve customer concerns professionally Maintain accurate CRM notes and communication Work closely with sales and service teams Create a positive VIP customer experience Qualifications 3+ years of customer service experience preferred Strong communication and problem-solving skills Professional, organized, and team-oriented Bilingual is a plus Benefits Competitive Pay 401(k) Match Health, Dental & Vision Insurance Paid Time Off Career Growth Opportunities Join a fast-growing dealership that values customer experience and team culture. #J-18808-Ljbffr