Collection Representative
$22 per hourFull-time
Veterans Sourcing Group
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Job Title: Collection Recovery Specialist Location: Johnston, RI Pay Rate: $22/hr (W2) Job Type: Contract (6 months with potential for extension) Schedule: Monday-Thursday, 8:00 AM-5:00 PM | Friday, 8:00 AM-4:45 PM Hours per Week: 40
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Are you ready to launch your career in banking and make a real difference in people's financial lives? Join our team as a Collection Recovery Specialist , where you'll help customers navigate financial challenges and directly impact the bottom line. At Citizens, we value teamwork, continuous learning, and a strong customer-first culture.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls, delivering quality solutions to customers.
- Assist customers experiencing financial hardship by offering tailored payment and recovery options.
- Use negotiation and problem-resolution techniques to collect payments on delinquent accounts.
- Follow policies and compliance guidelines including Fair Debt Collection Practices and data security laws.
- Accurately document customer interactions in the system of record.
- Consistently meet departmental goals for quality, call metrics, and operational performance.
- Remain adaptable to changes in business needs and contribute to a supportive team culture.
What We Offer:
- Comprehensive training including AI-based simulation tools.
- Supportive leadership and peer collaboration.
- Opportunities for skill development and long-term career growth.
- Pride in producing high-quality, impactful work.
Qualifications:
- Required: High School Diploma
- Preferred: Associate Degree
- 1+ year of customer service or collections experience preferred.
- Strong communication, persuasion, and problem-solving skills.
- Excellent typing and data entry accuracy.
- Ability to navigate digital phone systems and work in a metrics-driven environment.
- Strong math and organizational skills.
- Sound judgment and decision-making ability.
Job Type: Contract
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Ability to Commute:
- Johnston, RI 02919 (Required)
Work Location: In person
Vacancy posted 6 days ago
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