Awning/Slide Topper-Customer Service Parts Agent

Customer Care Center Parts Team Member

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

The Lippert Customer Care Center Parts team members handle customer concerns, process orders, and provide information about an organization's products and services. Motivated to maintain customer satisfaction and contribute to company success. Has the ability to establish a rapport with customers, to deliver on our brand promise (Whenever, Wherever, we make your experience better). Be reliable, and available to service the needs of our most treasured asset, which is our customer base. Driven with strong time management and prioritization abilities to juggle the constant changing needs of our customers. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A degree of creativity, discretion, and latitude is expected.

Provides proactive and extraordinary service to all external and internal customers. This responsibility includes maintaining a professional and positive attitude at all times. Creatively solves customer issues, proactively manages customer orders and open requests to resolution. Professionally handle all incoming calls. This action includes meeting or exceeding the Customer Service expectations and metrics that are established for the department. Handles, resolves and takes ownership of all internal and external customer problems. Root causes of problems are identified, and corrective action taken. Problems are closed with calls to customers to ensure the highest level of customer satisfaction. General knowledge of the product line and pricing schedules. Performs all other responsibilities as may be assigned by management.

Primarily working indoors, office environment. May sit for several hours at a time. Prolonged exposure to computer screens. Repetitive use of hands to operate computers, printers, and copiers.

High school degree or GED 1 year of Customer Service experience Team Player Communication Proficiency Organizational Skills Follow-up skills High personal accountability Decision making Initiative Quality Management/Control Time Management Process Improvement

This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary. Travel would be minimal and would be primarily local during the business day. Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law.