Guest Services Agent

What You Will Do: Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Be sufficient in all programs required to manage residential desk needs. Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operation, key personnel, in‑house events, directions, etc. Responds to all requests in an accurate and timely manner making recommendations based on property knowledge and community policies. Ensures an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries. Communicates with Property Manager any relevant feedback from residents and/or other departments. Handles telephone and email communications with prompt courtesy. Communicates effectively with property management and hotel team. Coordinate arrival of vendors, guests, deliveries, and prospects and assist with directing them to appropriate departments and locations on‑site and in the parking garage. Monitors amenities and ensures readiness for events and assists residents with making private reservations. Strong written and verbal communication skills for team and guest interactions. Ability to multitask in a fast‑paced high‑volume environment. Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Coordinates the storage room by storing and retrieving packages. Communicates closely with all departments and teams to ensure that resident needs are prioritized to provide the best experience possible. Performs other duties as required. What You Bring: High School Degree or equivalent. Front Office/Concierge experience in hotel, residential or customer‑focused industry. Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows. Excellent customer service and interpersonal skills. Excellent oral and written communication skills. Ability to work well within a team. Must be able to work a minimum 1 weekend day per week. Must be able to work early morning and/or night shifts. Excellent organizational and time management skills. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $11, $44, or $103 per pay our PPO, HSA and HMO have you covered. 3 weeks PTO Annual education allowance of up to $1,000 Referral program Free onsite parking for all employees Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company Salary Range: $23-$24 #J-18808-Ljbffr