Customer Service Rep (Call Center)

Job Description
Customer Service Representative

PGT Windows & Doors (Part of MITER Brands)

Venice, FL |

Onsite- 3400 Precision Dr., North Venice 34275
Monday–Friday |

8:00 a.m. – 4:30 p.m.
Hourly Pay:

$19– $21(based on experience)
Role Purpose
The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.
About MITER Brands
MITER Brands

is one of the nation's leading manufacturers of vinyl windows and patio doors, with trusted brands including

Milgard

MI Windows & Doors

, and

PGT Innovations

. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.
? Core Skills (Required)
These are the skills needed to be successful from day one:
Customer Communication:

Ability to communicate clearly, professionally, and empathetically with customers via phone and email
Problem Solving:

Ability to assess customer concerns, determine appropriate next steps, and drive resolution
Organization & Accuracy:

Strong attention to detail when managing requests, documentation, and follow-ups
Time & Priority Management:

Ability to manage multiple requests while meeting deadlines in a fast-paced environment
Collaboration:

Ability to work effectively with cross-functional teams to resolve customer issues
Professional Judgment:

Ability to handle sensitive situations, payments, and customer data responsibly
Transferable & Learnable Skills
These skills can be developed with training and on-the-job support:
Learning product knowledge related to windows, doors, and warranty processes
Navigating internal systems to track warranty claims, service requests, and payments
Coordinating schedules with field service technicians across assigned regions
Communicating service timelines and expectations to customers
Adapting to changing priorities while maintaining service quality
? What Success Looks Like
In this role, success means:
Customer inquiries are resolved accurately and within expected timelines
Warranty claims are validated and processed efficiently
Field technicians are scheduled effectively and prepared for service visits
Customers feel informed, supported, and confident throughout the process
Internal partners receive complete, timely information to support resolution
Service commitments and quality standards are consistently met
2-3 years' previous experience in customer service preferred.
? Tools & Work Environment
Phone and email communication with customers
Internal service, scheduling, and payment systems
Cross-functional collaboration with

Field Service, Sales, Leadership, and Engineering
Fast-paced, customer-focused environment requiring flexibility and professionalism
Education & Experience (Flexible)
High school diploma or equivalent required
Customer service experience preferred (manufacturing, building materials, or construction-related environments are a plus)
Experience in windows, millwork, or warranty processes is helpful but not required
Why Join MITER Brands?
Stable weekday schedule
Competitive hourly pay
Opportunity to work with trusted, nationally recognized brands
Supportive, team-oriented environment
A role where your skills directly impact customer satisfaction and brand reputation

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness
Three comprehensive medical plan options
Prescription drug coverage
Dental insurance
Vision insurance
Teladoc virtual healthcare services
Employee Assistance Program (EAP)
Annual Wellness Clinic
Financial Protection
Company-paid Life Insurance
Voluntary Life Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Supplemental Hospital Indemnity Insurance
Critical Illness Insurance
Accident Insurance
Additional Benefits
Paid Time Off (PTO) and paid holidays
401(k) retirement plan with company match
Tuition Reimbursement Program
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.