Shift Manager

Shift Manager Opportunity At RaceTracAt RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you're a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You'll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time.What's In It for You?Competitive pay and shift-based incentivesCareer growth opportunities - many of our General and Co-Managers started as Shift Managers!Leadership development and hands-on training to sharpen your skillsFlexible scheduling to support work-life balanceA fast-paced, people-first environment where your leadership mattersComplete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more!What You'll DoLead a Winning Team on Your ShiftSet the tone with a cheerful, can-do attitude that motivates your teamProvide clear direction and step in to assist with food service, stocking, cleaning, or cash handlingCoach team members in real-time, offering guidance and support during every shiftAddress guest concerns with empathy and professionalism, escalating when necessaryDrive Operational ExcellenceTrain and guide your team to meet RaceTrac's guest service, food safety, and cleanliness standardsEnsure proper execution of inventory, vendor check-in, and promotional communicationOversee key store processes including write-offs, cash wrap, and compliance documentationLead shift change communication and ensure team alignment throughout the dayModel Communication & AccountabilityEffectively relay important updates from the leadership team to shift associatesMonitor task completion and provide immediate feedback to drive resultsSupport a team culture rooted in accountability, respect, and teamworkProactively step in during busy times or challenges—showing your team what great leadership looks likeWhat We're Looking For2–3 years of work experience (retail, restaurant, or food service preferred)1+ years of leadership or supervisory experience (preferred)Comfort in fast-paced, high-volume, guest-focused environmentsAbility to follow through on tasks and coach others to do the sameStrong communication and team building skillsMust Haves for this RoleHigh School Diploma or GED (in progress or completed)Ability to lift up to 50 lbs. and perform physical tasks without frequent breaksWillingness to obtain and maintain required permits (food handlers, alcohol server, etc.)Fueled by Growth, Driven by YouAt RaceTrac, our people make the difference. Whether you're working in a store, at our corporate office, or on the road, you'll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there's always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.Responsibilities:Model a cheerful demeanor in all interactions (guest, teammate, vendor, etc.) and hold team accountable to the same.Provide clear direction to team members while remaining willing to assist with various responsibilities, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers.Take the lead as a role model in proactively addressing and deescalating guest concerns with patience and empathy ensuring guests feel heard and valued. Communicate significant issues to the Co-Manager or General Manager.Hold yourself and the team accountable for meeting transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests.Understand the importance of food service expectations and train associates to meet these standards, providing real-time coaching to ensure consistent compliance.Ensure the team is well-informed about current and upcoming food promotions, holding both the team and yourself accountable for sharing this information with guests.Maintain knowledge of all RaceTrac policies and federal, state, and local safety regulations, ensuring staff compliance. Be prepared to provide necessary documentation upon request.Conduct regular store walkthroughs to ensure tasks are executed correctly, and provide constructive feedback to ensure follow-through. Escalate issues to Co-Manager and General Manager as appropriate.Train team members on new and updated policies and processes in alignment with RaceTrac expectations.Ensure inventory control processes are executed consistently, including proper handling of write-offs, accurate receiving, and cash wrap controls.Collaborate with vendors to ensure orders are received accurately in line with RaceTrac expectations while fostering positive working relationships.Effectively communicate information and instructions to associates on shift, ensuring critical updates from the Co-Manager and General Manager are accurately conveyed and clearly understood.Provide real time constructive feedback to associates and escalate feedback as needed to the Co-Manager and General Manager.Regularly monitor the status of materials, supplies, and merchandise to ensure stock levels are accurate, and direct associates to make adjustments as needed.Model teamwork by arriving on time for scheduled shifts, willingly stepping in to assist during busy periods or when challenges arise, and working effectively with individuals from different backgrounds.Qualifications:All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.