System Administrator

Job Description

Job Description We are seeking a System Administrator, Service Management to support and optimize our Service Management platform used by IT and business teams. This role serves as the platform expert, ensuring system stability, integrations, automation, and continuous improvement.

Key Responsibilities

• Administer and support the service desk, asset management, and change control platform
• Manage daily operations of a cloud-based service management system
• Support system upgrades, enhancements, integrations, and releases
• Troubleshoot software and performance issues
• Build reports, dashboards, and metrics for leadership
• Automate workflows and processes using tools such as Python, Azure, and Microsoft Power Platform
• Collaborate with IT, EPMO, Governance, Sales, and Operations teams
• Act as technical point of contact for vendors and third-party partners

Qualifications

• Bachelor's degree in IT, Engineering, or related field (or equivalent experience)
• 3+ years experience in a cloud-based IT or service management role
• Experience with tools such as SolarWinds, Freshservice, Zendesk, or similar
• Strong communication, organization, and problem-solving skills

Preferred Skills

• Experience with Azure, Okta, APIs, and system integrations
• Familiarity with Jira, Asana, or Trello

Pay Details: $75.00 to $90.00 per hour

Search managed by: Sharanya Ram


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.