Cash Management Operations Analyst #3613526

Overview Join a financial services operations team supporting cash management and online banking services for commercial banking customers. This team plays a key role in ensuring customers and internal banking teams receive accurate support, product guidance, setup assistance, issue resolution, and operational continuity across cash management platforms. The environment is customer-focused, detail-oriented, and built around collaboration between operations, technology, banking personnel, and control partners. What’s In Store For You Engagement: W2 only no C2C/1099 This is a hybrid opportunity based in Los Angeles, CA, supporting a cash management operations function in a professional banking environment. The role offers exposure to customer-facing banking operations, online banking services, product support, system testing, audit coordination, and special department initiatives. How You Will Make An Impact Provide day-to-day operational support for cash management products, services, and online banking platforms. Deliver WebEx-based product training to customers and internal banking personnel on cash management tools, features, and service capabilities. Perform customer setups and support onboarding activities for cash management online banking services. Monitor product usage, system activity, and service performance to help identify and resolve operational issues. Research, troubleshoot, and resolve customer and internal user problems within assigned authority. Support user testing for system upgrades, product enhancements, and new cash management capabilities. Assist with audits, examinations, reporting, correspondence, and special department projects. Maintain accurate documentation and follow established procedures in a regulated banking operations environment. Qualifications 5–7 years of relevant banking operations, cash management, treasury services, online banking support, or client services experience. Strong understanding of cash management products, online banking platforms, customer setup processes, and operational support workflows. Experience providing customer-facing and internal user support in a banking or financial services environment. Ability to train users on product features, system functionality, and operational procedures through virtual tools such as WebEx. Experience assisting with system testing, upgrades, product changes, or new product development support. Strong attention to detail with the ability to review reports, prepare correspondence, and manage routine operational tasks accurately. Comfortable supporting audits, examinations, controls, documentation, and regulated banking procedures. Strong communication, problem-solving, customer service, and follow-through skills. #J-18808-Ljbffr Axiom-Path