Senior Freight Account Manager

Official Title: Experienced Freight Account Manager – Knoxville, TN (Hybrid)

Cradle-to-Grave Freight | Base + Uncapped Commission | Strong Growth Potential

If you have experience managing freight from the initial quote through final delivery and want your income to reflect your performance, this opportunity is worth a look.

We’re hiring an experienced Freight Account Manager in Knoxville, TN for a high-growth, financially stable organization that has never had an unprofitable month: strong leadership, a proven model, and real opportunity for advancement.

What This Role Is:

• This is a true cradle-to-grave freight account management position. You own the shipment and the customer relationship from beginning to end.
• Manage freight from quoting and booking through pickup and final delivery.
• Communicate directly with customers regarding pricing, capacity, shipment updates, delays, and service concerns.
• Negotiate rates with shippers and carriers.
• Source and secure qualified carrier capacity.
• Book, dispatch, and track active shipments.
• Resolve missed appointments, service failures, capacity issues, and other freight-related problems.
• Maintain accurate shipment information within the TMS.
• Build and maintain strong customer and carrier relationships.
• Retain and grow existing accounts.
• Identify opportunities to increase shipment volume, expand lanes, and improve account profitability.

This is not a position where freight is handed off after the sale. You remain involved throughout the entire shipment and are responsible for delivering a strong customer experience from beginning to end.

Compensation:

• Competitive base salary.
• Uncapped commission or performance-based incentive structure.
• Significant earning potential for high performers.

Your income will reflect the performance, retention, and growth of the accounts you manage.

Why This Opportunity Stands Out:

• Company has never had a losing month.
• Clear path for advancement and leadership growth.
• Strong leadership and a proven operating model.
• Standard benefits package.
• Performance-driven culture that rewards production.
• Opportunity to take ownership of customer relationships and freight execution.

Who Thrives Here:

• Experienced freight brokerage and 3PL professionals.
• Individuals with cradle-to-grave freight experience.
• Account managers who enjoy taking ownership of shipments and customer relationships.
• Professionals who can manage customers, carriers, and multiple shipments at the same time.
• People who communicate proactively and solve problems before they escalate.
• Individuals who understand the urgency and unpredictability of the freight industry.
• Those who are motivated by account growth, profitability, customer retention, and performance-based earnings.