Lead LPN - Urgent Care

Job Description

The Lead LPN coordinates the day-to-day patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner. Assists in the planning and implementation of interventions to ensure evidence-based practices are being adhered to. Directs the team member as needed in order to support and maintain high-quality patient care. Lead LPN works closely with providers, supervisors, support staff and other members of the organization to ensure a seamless workflow. Effectively communicates with all team members to support a cohesive work environment.

The Lead LPN in the Urgent Care department will:

• Work collaboratively with the department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines.
• Assist with the training and orientation of new staff. They will assist with problem solving daily issues and bring to the management team, if needed.
• Is expected to keep relevant knowledge up to date and apply it to everyday practice.

Site Hours: Monday - Friday 8:00am - 8:00pm, Saturday - Sunday 9:00am - 5:00pm

Essential Functions and Job Responsibilities:

• Facilitate a 5-star patient experience by displaying we are Summit Health
• Serve as a department liaison and resource point person
• Assist with the oversight of the COVID-19 testing workflow
• Assist with the training and orientation of new staff, including but not limited to annual competencies and lab training
• Troubleshoot lab errors and missing specimen issues. Assist in monitoring/coordinating courier pickup schedules
• Participate in monitoring site inventory and supply needs, placing orders if needed and troubleshooting purchasing issues
• Assist in reviewing lab logbooks and emergency cart books
• Perform clinical duties when needed to cover staffing shortages
• Assist with reviewing department reports such as pending status, missing charges, UC to ED transfers, etc.
• Assist with chart reviews as needed to monitor documentation and department goals
• Assist with completing TelmedIQ provider schedules
• Assist with completing clinical competencies
• Maintain department forms/handouts at each site
• Assist with other duties as assigned within their scope of practice

General Qualification Standards & Job Requirements:

• Graduate of a LPN school program
• Current NYS Licensure as an LPN
• Required to obtain CT Licensure within 3 months of hire.
• Required to provide evidence that you have applied for LPN CT Licensure within a month of hire.
• Must maintain CT and NY LPN license.
• BLS Certified; required upon hire.
• IV and or Phlebotomy skills preferred.
• Competency skill checklist expected to be completed within first 3 months.
• Ability to work in all 6 UCC locations if needed.

Performance Standards for Specialty Knowledge, Skills & Abilities:

• Strong communication skills; both verbally and written
• Strong organizational skills
• Ability to prioritize while multi-tasking
• Excellent time management skills
• Ability to work independently and as a part of a team
• Proficient in EMR
• Ability to think critically and exercise good judgement in stressful situations