Tenant Services Coordinator

TENANT SERVICES COORDINATOR

This position’s primary responsibility is to provide administrative and operational support for the effective running of the management office and the commercial property.

Functional Responsibilities

• :Primary point of contact with Tenants from lease signing through end of lease term, maintaining Tenant contacts and emergency response information, inclusive of Tenant communications in facilitating memorandums and notice
• sProvide Tenants with required documentation, welcome packages, etc
• .Maintain Workspeed, our Tenant work order request syste
• mMonitor and maintain Tenant and Vendor COI complianc
• eFollow up with building property staff to confirm that Tenant requests/complaints are promptly addressed
• .Ensure that the ABM and BM are aware of any issues occurring in the building including any issues with building contracted staff
• .Ensure that our Tenants are treated like customers and that their needs receive proper attention and a timely response

.
Administrative Responsibiliti e

• s:General office responsibilities including answering of the phones, mail handling, maintaining office supplies, greeting visitors to the Property Management Office, and arranging building related functio
• nsSchedule meetings, events and use of common area conference rooms as requir
• edGenerate, code and enter POs and invoices using Ivalua (under direction of PM, Construction Manager & Controlle
• r)Work with PMs to ensure Tenant charges and bill backs are correct and promptly billed back via Tenant work order request system; Workspe
• edCreate new Tenant and Vendor files as needed (hard copy & Shared-Driv
• e)Maintain complete and accurate property records, update building operations manuals month
• lyOther tasks as delegated by Senior Management, Building Manager and Assistant Building Manag

er
Essential Skil

• ls:Demonstrate ambition, capability and potential to move to next level within the Company and be a Team Pla
• yerAbility to effectively listen to co-workers, Tenants and vendors and respond to their requests or inquir
• iesExceptional verbal and written communicati
• onsMicrosoft Office Suite (Outlook, Word, Excel, PowerPoint, Et
• c.)Familiar with Yardi, Workspeed and Ivalua prefer r

ed.
Other Skills/Requireme

• nts:Bachelor’s degree requ
• iredMinimum 2 years of experience in Commercial property management or real es
• tateCommunicate effectively one on one and in gr
• oupsFacilitates conflict discussion and resolution, minimizes recurrent conf
• lictAble to relate well to all people regardless of personality and backgr
• oundAbility to communicate effectively with Senior Manage
• mentDevelop and maintain excellent Tenant relations
• hipsContinually demonstrates initia
• tiveExcellent organizational and time management sk
• illsMust be reliable, flexible, and versa